information technology (IT) support technician

Job summary

Provide technical support to users, troubleshoot computer, business systems, network, and internet issues, and manage incidents. Set up employee equipment, maintain a log of problems and solutions, and provide users with advice and training.

Job details

Overview Languages English or French Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience 5 years or more On site Work must be completed at the physical location. There is no option to work remotely. Work setting Help desk Private company, corporation or industry Private sector Responsibilities Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Manage incidents Experience and specialization Computer and technology knowledge Information Technology Infrastructure Library (ITIL) Networking software Networking hardware Networking security Internet Servers Desktop applications File management software Security software Mail server software MS Active Directory MS Office MS Windows TCP/IP Wireless networks Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Participates in a government or community program or initiative that supports persons with disabilities Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Support for youths Participates in a government or community program or initiative that supports youth employment Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people

What you’ll do

Provide technical support to users, troubleshoot computer, business systems, network, and internet issues, and manage incidents. Set up employee equipment, maintain a log of problems and solutions, and provide users with advice and training.

Requirements

Requires a college, CEGEP, or other non-university certificate or diploma from a program lasting one to two years, and at least five years of experience. Candidates should have knowledge of ITIL, networking, servers, security software, Active Directory, Microsoft Office and Windows, TCP/IP, and wireless networks.

Listed skills

• Incident Management · Preferred
• Active Directory · Preferred
• Microsoft Office · Preferred
• TCP/IP · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Help Desk Support
• Computer Networking
• Network Security
• Incident Management
• ITIL
• Active Directory
• Microsoft Office
• Microsoft Windows
• TCP/IP
• Wireless Networks
• Server Administration
• Desktop Applications
• File Management Software
• Security Software
• Mail Server Software

Job areas

• Technology
• Customer Service & Support
• Transportation