Service Technician

Job summary

The Service Technician will provide hands-on technical expertise, including refractory installation, equipment maintenance, and inspections at customer sites. They are responsible for interpreting technical drawings, conducting product audits, and maintaining accurate project documentation.

Job details

On-site | Hamilton, Ontario | Full-Time $50,000 – 65,000 CAD About Opportunity As a Service Technician, you'll play a critical role supporting customers by providing hands-on technical expertise, refractory installation support, equipment maintenance, inspections, and field service solutions. This highly visible role offers the opportunity to work with a variety of industrial customers while supporting critical plant operations and refractory projects. What You'll Do Practice Safety Skills Daily. Manage refractory products including inventory, installation and monitoring performance. Support refractory installation, maintenance, inspection, and repair activities at customer locations. Interpret technical drawings, specifications, and layouts to ensure accurate installation and maintenance activities. Conduct product audits and investigations when required. Utilize precision measuring equipment, scanners, thermal imaging cameras, and related diagnostic tools. Perform preventative maintenance and repairs on equipment and tools. Maintain accurate documentation, expense reports, and project records while representing RHI Magnesita professionally. What you bring High school diploma or equivalent required. 5+ years of experience in industrial field service, refractories, steel, or non-ferrous metals environments. Ability to travel up to 50% of the time, including travel within Canada and to the United States for business purposes. Experience with refractory installation, bricklaying, welding, forming, pouring, shotcrete, or gunning applications is considered an asset. Ability to read and interpret blueprints, technical drawings, and specifications. Experience operating forklifts, aerial work platforms, and other industrial equipment. Strong mechanical aptitude and troubleshooting skills. Valid driver's licence required. Fluency in English with strong verbal and written communication skills. French language skills are an asset. Working knowledge of applicable health and safety regulations; relevant safety certifications are considered an asset. Proficiency with Microsoft Office applications and electronic reporting systems is preferred. Customer-focused approach with the ability to build and maintain strong professional relationships. Ability to work flexible schedules and perform physically demanding work in industrial environments. Ability to lift up to 50 lbs. (23 kg), climb ladders, work at heights, and perform tasks in confined spaces. Professional demeanor with a commitment to safety, quality, and customer service excellence. About RHI Magnesita RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices. Our Canadian team helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures. With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region. Come get fired up with our North American team! Equal Opportunity Employer RHI Magnesita is committed to creating an inclusive workplace and is proud to be an Equal Opportunity Employer.

What you’ll do

The Service Technician will provide hands-on technical expertise, including refractory installation, equipment maintenance, and inspections at customer sites. They are responsible for interpreting technical drawings, conducting product audits, and maintaining accurate project documentation.

Requirements

Candidates must have a high school diploma and at least 5 years of experience in industrial field service or related environments. The role requires the ability to travel up to 50% of the time and the physical capability to perform demanding tasks in industrial settings.

Listed skills

• Safety Compliance · Preferred
• Forklift operation · Preferred
• Troubleshooting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Refractory installation
• Equipment maintenance
• Technical drawing interpretation
• Preventative maintenance
• Mechanical aptitude
• Troubleshooting
• Blueprint reading
• Forklift operation
• Aerial work platform operation
• Precision measuring
• Thermal imaging
• Welding
• Bricklaying
• Safety compliance
• Electronic reporting
• Industrial Equipment
• Working at Heights
• Installation Support
• Smartphone Operation
• Workplace Inclusivity
• Precision Measuring Equipment
• Equipment Maintenance
• Professionalism
• Thermography
• Expense Reports
• Lifting Ability
• Health and Safety Regulatory Compliance
• Auditing
• Blueprinting
• Customer Service
• Communication
• Economics
• Electronic Reporting Systems
• English Language
• Sales
• Field Service Management
• French Language
• Mechanical Aptitude
• Metal Forming
• Microsoft Office
• Operations
• Production Process
• Refractory
• Technical Drawing
• Troubleshooting (Problem Solving)
• Diagnostic Tools
• Investigation
• Tablets
• Aluminum
• Technical Acumen

Job areas

• Manufacturing
• Trades
• Engineering
• Construction
• Customer Service & Support
• Service Technician
• Repair / Service Technician
• Mechanical Engineering Technicians
• Computer, Automated Teller, and Office Machine Repairers