Pharmacy Technician - Home Delivery

Sanavie is one of the largest pharmacy groups in Québec, and our success is built on a simple philosophy: supporting our teams, simplifying work, and adopting technological solutions to provide the best possible care for our patients. We are currently seeking a Pharmacy Technician - Home Delivery to join our growing team. In this role, you will support daily operations, coordinate patient deliveries, and help resolve more complex situations with professionalism, empathy, and strong attention to detail. You will also collaborate with multiple departments to ensure accuracy, efficiency, and an exceptional patient experience. If you are looking for an environment where innovation, collaboration, and patient care truly matter, you will feel right at home. Competitive compensation will be offered based on relevant experience. Key Responsibilities: * Identify patient needs and coordinate the necessary resources to support their care. * Maintain accurate and up-to-date patient records. * Contact patients to schedule and confirm upcoming medication deliveries. * Handle incoming and outgoing calls requiring strong problem-solving skills and calm, empathetic, and professional communication. * Process moderately to highly complex requests, billing issues, and escalations with professionalism and efficiency. * Provide clear and accurate information about pharmacy services and contribute to a high-quality patient experience. Required Qualifications: * Diploma in Pharmacy Technical Assistance, Medical Administration, or a related field (an asset). * Experience in pharmacy, healthcare, or an administrative office environment. * Ability to manage a high volume of administrative tasks (data entry, documentation, payment processing). * Experience in customer service or a call center environment (an asset). * Knowledge of billing systems, pharmacy or healthcare software, and standard office tools. * Strong attention to detail and rigor in record-keeping. * Excellent communication and interpersonal skills, with a respectful and caring approach toward patients and healthcare professionals. * Strong organizational and problem-solving skills; comfortable managing multiple priorities simultaneously. * Recognized as reliable, organized, and discreet, with the ability to maintain confidentiality at all times. * Bilingual in French and English, both spoken and written. Why Join Us? * Competitive salary offers. * Predictable daytime schedule – no evenings or weekends. * Wellness expense account after one year. * $1,000 annually for training and professional development. * Medical and dental insurance after 3 months. * Group RRSP with employer contribution. * 3 weeks vacation, 2 personal days, 5 sick days (paid if unused). * Paid day off for your birthday. * A culture focused on collaboration, continuous improvement, and challenging the status quo. What Awaits You : * A growth-oriented team, always open to new ideas and smarter ways of working. * A dynamic environment where we move forward together, support each other, and share plenty of laughs. Bonus: we’re true foodies! We thank all applicants for their interest; however, only those selected for an interview will be contacted. Day shift, from Monday through Friday. 8 hours per day, 40 hours per week.

The pharmacy technician will coordinate patient medication deliveries and manage daily pharmacy operations with professionalism and empathy. They are responsible for processing complex requests, maintaining accurate patient records, and providing clear information to ensure an exceptional patient experience.

Candidates should have experience in pharmacy, healthcare, or administrative environments and possess strong data entry and communication skills. A diploma in Pharmacy Technical Assistance or a related field is considered an asset, along with bilingual proficiency in French and English.

• Wellness expense account • Training and professional development budget • Medical insurance • Dental insurance • Group RRSP with employer contribution • Paid vacation • Personal days • Paid sick days • Paid birthday off

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Pharmacy technical assistance
• Data entry
• Customer service
• Call center operations
• Billing systems
• Healthcare software
• Record-keeping
• Problem-solving
• Communication
• Interpersonal skills
• Organizational skills
• Confidentiality
• Bilingualism
• Empathy
• Record Keeping
• Professionalism
• Bilingual (French/English)
• Administrative Functions
• Multilingualism
• Billing
• Billing Systems
• Call Center Experience
• Customer Service
• Continuous Improvement Process
• Data Entry
• Expense Account
• Medical Software
• Innovation
• Interpersonal Communications
• Problem Solving
• Operations
• Payment Processing
• Technical Assistance
• Detail Oriented

• Healthcare
• Administrative
• Customer Service & Support
• Pharmacy Technician
• Pharmaceutical Technicians and Assistants
• Pharmacy Technicians

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week