IT Helpdesk Technician
- Kent, BC
- On-site
- Posted Sep 1, 2026
- 1 position
$23 / hour
Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- High school
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed.
Job details
The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed. Candidates must have a high school diploma or GED, with post-secondary education in IT considered an asset. Proficiency in Microsoft Office 365, basic networking knowledge, and a commitment to understanding Stó:lō culture are required.
What you’ll do
The Help Desk Technician provides first-line technical support, manages incoming IT requests, and performs initial troubleshooting for all departments. They are also responsible for maintaining IT inventory, documenting resolutions in the ticketing system, and escalating complex issues as needed.
Requirements
Candidates must have a high school diploma or GED, with post-secondary education in IT considered an asset. Proficiency in Microsoft Office 365, basic networking knowledge, and a commitment to understanding Stó:lō culture are required.
Benefits
- Extended health and dental benefits
- Accrued vacation and sick time
- Pension plan with matching employer contributions
- Access to internal training programs
- Professional development
- Skill enhancement
- Casual dress code
Listed skills
- Time management · Preferred
- Customer service · Preferred
- DHCP · Preferred
- DNS · Preferred
- Troubleshooting · Preferred
- Inventory management · Preferred
- Technical Support · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Technical support
- Troubleshooting
- Ticketing systems
- Hardware support
- Software support
- Customer service
- Networking
- IP addressing
- DHCP
- DNS
- Remote support
- Splashtop
- Microsoft Office 365
- Time management
- Inventory management
- Cultural humility
Job areas
- Technology
- Customer Service & Support
- Administrative
- Social Services
- Government & Public Sector