Equipment Service Technician

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our Customers. In this field-based, Customer-facing role, you will travel to pharmaceutical, medical device and research facilities, in and around Quebec City, QC, area, to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. Additionally, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. Please note that this is a Full-Time/Permanent position which involves upto 90% travel. What you will do as an Equipment Service Technician Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components. Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties. Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory. Provide support to various locations within assigned territory depending on the service agreements and Customer needs. The Experience, Skills and Abilities Needed Required: Secondary School Diploma, Graduation Certificate, or CAEC 2 years of experience in a mechanical/technical role Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement Ability to work flexible hours, sometimes outside “normal business hours” Must live within 80 kilometers of center of territory Must be able to lift up to 11 kilograms at times and push wheeled transporters up to about 23 kilograms Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements Preferred: General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices) Excellent interpersonal and Customer communication skills Strong technical and troubleshooting skills What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program Company Provided Vehicle + Cell Phone + Laptop Excellent Healthcare Benefits 3 weeks paid vacation per year + company holidays based on Province RRSP matching program Parental Leave Opportunities for advancement in a stable long-term career Hands-on Training Program Additional Add-On Benefits/Discounts This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. STERIS strives to be an Equal Opportunity Employer.

Responsible for troubleshooting, repairing, and maintaining medical equipment in pharmaceutical and research facilities. The role involves managing service calls, installations, and building relationships with customers and sales teams.

Requires a secondary school diploma or equivalent and at least 2 years of experience in a mechanical or technical role. Candidates must possess a valid driver's license and the ability to lift up to 11 kilograms.

• Base Salary • Incentive Compensation Program • Company Provided Vehicle • Cell Phone • Laptop • Healthcare Benefits • Paid Vacation • Company Holidays • RRSP Matching Program • Parental Leave • Hands-on Training Program

• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Troubleshooting
• Equipment Repair
• Preventative Maintenance
• Installation Support
• Customer Communication
• Time Management
• Mechanical Aptitude
• Electromechanical Repair
• Electronic Repair
• GMP Knowledge
• GLP Knowledge
• Interpersonal Skills

• Engineering
• Healthcare
• Trades
• Customer Service & Support
• Manufacturing

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week