Equipment Service Technician

Résumé du poste

The technician will perform troubleshooting, repairs, and maintenance on complex mechanical and electronic equipment at various customer facilities. They are also responsible for managing service schedules, documenting compliance, and building positive relationships with customers to drive service revenue.

Détails du poste

. Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? At STERIS, our Equipment Service Technician will act as the face of our company by ensuring top-notch service for our Customers. In this field-based, Customer-facing role, you will travel to pharmaceutical, medical device and research facilities, in and around Halifax, NS to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. Additionally, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks. Please note that this is a Full-Time/Permanent position which involves up to 75% travel around the Atlantic Canada region (including Nova Scotia, New Brunswick, Newfoundland, and Prince Edward Island). What you will do as an Equipment Service Technician Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components. Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties. Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues. The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory. Provide support to various locations within assigned territory depending on the service agreements and Customer needs. The Experience, Skills and Abilities Needed Required: Secondary School Diploma, Graduation Certificate, or CAEC 2 years of experience in a mechanical/technical role Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement Ability to work flexible hours, sometimes outside “normal business hours” Must live within 80 kilometers of center of territory Must be able to lift up to 11 kilograms at times and push wheeled transporters up to about 23 kilograms Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements Preferred: General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices) Excellent interpersonal and Customer communication skills Strong technical and troubleshooting skills What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: Base Salary + Incentive Compensation Program Company Provided Vehicle + Cell Phone + Laptop Excellent Healthcare Benefits 3 weeks paid vacation per year + company holidays based on Province RRSP matching program Parental Leave Opportunities for advancement in a stable long-term career Hands-on Training Program Additional Add-On Benefits/Discounts STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. STERIS strives to be an Equal Opportunity Employer.

Ce que vous ferez

The technician will perform troubleshooting, repairs, and maintenance on complex mechanical and electronic equipment at various customer facilities. They are also responsible for managing service schedules, documenting compliance, and building positive relationships with customers to drive service revenue.

Exigences

Candidates must have a secondary school diploma and at least 2 years of experience in a mechanical or technical role. A valid driver's license and the ability to travel up to 75% of the time within the Atlantic Canada region are required.

Avantages

• Healthcare benefits • Paid vacation • Company holidays • RRSP matching program • Parental leave • Company vehicle • Cell phone • Laptop • Hands-on training program

Compétences indiquées

• Gestion du temps · Souhaitée
• Technical Documentation · Souhaitée
• Regulatory Compliance · Souhaitée
• interpersonal skills · Souhaitée
• Communication Skills · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Mechanical troubleshooting
• Equipment maintenance
• Calibration
• Installation support
• Customer relationship management
• Technical documentation
• Time management
• Regulatory compliance
• Electro-mechanical systems
• Electronic units
• Good manufacturing practices
• Good laboratory practices
• Interpersonal skills
• Communication skills
• Good Laboratory Practice (GLP)
• Installation Support
• Lifting Ability
• Administrative Functions
• Valid Driver's License
• Medical Devices
• Research
• Management
• Good Manufacturing Practices
• Customer Service
• Contract Management
• Customer Communications Management
• Electromechanics
• Equipment Service Management And Rental
• Sales
• Innovation
• Life Sciences
• Mechanical Aptitude
• Pharmaceuticals
• Time Management
• Troubleshooting (Problem Solving)

Domaines d’emploi

• Healthcare
• Engineering
• Customer Service & Support
• Trades
• Manufacturing
• Equipment Service Technician
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators