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SureFire IT Solutions Inc.

Verified Job Source

Simple, secure IT that keeps your business efficient, protected, and confidently moving forward.

Edmonton, AB

Computer Networking Products
1–10 people

About

SureFire IT Solutions helps Edmonton businesses and non-profits run smoother, safer, and more efficiently. We believe technology should make work easier—not more overwhelming. We keep things simple, secure, and clearly explained. No jargon. No surprises. How we work: • We learn your processes before recommending tools • We focus on reducing downtime and day-to-day friction • We use automation and proactive monitoring to prevent issues • We build reliable, secure systems that support how your team actually works Our goal is to make your technology feel seamless—quiet in the background, steady, and dependable—so your people can focus on the work that matters most. What clients value most: • Clear communication in plain English • A partner who understands their workflows • Predictable, inclusive solutions (no nickel-and-diming) • Strong security and modern tools already built in • Faster, smoother operations with fewer disruptions We take a partnership approach, not a ticket-based one. That means we’re easy to reach, invested in outcomes, and aligned with your long-term success. At the end of the day, we handle the IT so your organization can focus on its mission, its people, and its growth.

Open positions

Tier II Technician Remote & Field Support

Hybrid · Edmonton

The technician is responsible for resolving network, hardware, and software incidents via remote and on-site support. They must monitor alerts to proactively resolve issues and provide coaching to Service Desk team members.