IT Support Technician

IT Support Technician SysGen Solutions Group is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what makes a company great. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience. Are you tech savvy, eager to start or grow your career in IT? Our SysGenius Team is hiring an IT Support Technician. The SysGenius Team is the hub of our internal IT operations providing critical services in system monitoring and reporting, user support for SysGen employees, and assisting our Managed Services clients as directed. A Career at SysGen Solutions - Perks & Benefits – What’s in it for you? Professional Training: Paid-for courses to meet your career development goals. Distinctive Compensation Program: The base salary and variable compensation program allow you to drive your annual income. Culture of Health & Wellness: We believe that work-life balance is important – when you have time to refresh with family and friends, you are more energized and engaged in everything you do. Diversity & Inclusion: Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions. President's Club for ALL Employees: SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico! Unique Double Dip Program: Double your vacation time with a payout option at the end of the year! Group Benefits Plan: A comprehensive plan to cover your and your family's needs. Award-Winning Culture: We invest in our people and drive innovation. Here are some of our awards: Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022) Alberta’s Top 75 Employers (2017, 2018, 2022) Canada’s Top Growing Companies by The Globe and Mail (2019 & 2021, 2022) CDN Top 100 and CRN MSP 500 awards (2015-2021) Top Managed Services Provider by Channel Futures (2022, 2023) Role & Responsibilities: Monitor, maintain, and generate reports for system and backup health for multiple client sites Check events, logs, triage &alerting technicians to critical technical issues Provide support with deployment, repair & replacement services on desktops, laptops, printers and mobile devices Check status of Managed Security client environments using monitoring tools Generate reports for client facing staff, business managers, and security leaders Desktop set up, moving equipment, and basic trouble shooting for internal staff Requirements: Basic understanding of server and network environments Ability to support Windows operating systems Ability to support Microsoft Office Applications including Office 365 – an asset Familiarity with backup solutions, Anti-Virus, Anti-Malware - an asset Basic technical training (CompTIA or Equivalent) – an asset Willingness to learn and develop skills Basic computer troubleshooting experience Effectively prioritize and manage multiple tasks Ability to provide a great customer service experience in person and on the phone (good communication skills) Strong troubleshooting skills Diploma or Degree in Computer Science or Information Technology Valid drivers license and vehicle SysGen employees are guided by our 8 Guiding Principles: Collaboration Communication Consistency Expectations Innovation Integrity Relationships Responsibility SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.

The IT Support Technician will monitor and maintain system health, triage technical issues, and generate reports for client environments. They will also provide hands-on support for hardware deployment, repairs, and basic troubleshooting for both internal staff and managed services clients.

Candidates should have a basic understanding of server and network environments, along with experience supporting Windows operating systems and Microsoft Office. A diploma or degree in Computer Science or Information Technology is required, and CompTIA certification is considered an asset.

• Professional training • Variable compensation program • Health and wellness program • President's club • Double dip vacation program • Group benefits plan

• Customer servicePreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• System monitoring
• Technical support
• Windows operating systems
• Microsoft office
• Office 365
• Backup solutions
• Anti-virus
• Anti-malware
• Troubleshooting
• Customer service
• Communication skills
• Hardware deployment
• Network environments
• Server environments
• Microsoft 365
• Technical Issues
• CompTIA Certification
• Willingness To Learn
• Strong Work Ethic
• Valid Driver's License
• Customer Service
• Communication
• Comprehensive Planning
• Computer Science
• Information Technology
• Innovation
• Information Technology Operations
• Managed Services
• Microsoft Office
• System Monitoring
• Technical Training
• Triage
• Troubleshooting (Problem Solving)
• Prioritization
• Technical Acumen

• Technology
• Customer Service & Support
• Software
• IT Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week