Desktop Technician

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing. Job Title: Desktop Technician Location: Portage la Prairie, MB Duration: 6 Months Job Type: Temporary Assignment Work Type: Onsite Pay Rate: $24.00/hr - $24.00/hr Job Description We are looking for a Desktop Technician to provide onsite technical support to end users in Portage la Prairie, MB. The ideal candidate will have hands-on experience troubleshooting hardware, software, operating systems, peripherals, and basic network connectivity issues. This role requires strong customer service skills and the ability to work independently in an onsite environment. Key Responsibilities Provide Level 1/Level 2 desktop and technical support to end users. Troubleshoot and resolve hardware, software, Windows OS, and peripheral issues. Install, configure, and maintain desktops, laptops, monitors, printers, and other IT equipment. Perform workstation setup, imaging, software installation, and equipment deployment. Troubleshoot network connectivity, VPN, Wi-Fi, and basic connectivity issues. Support Microsoft Office 365 and common business applications. Manage user accounts, password resets, and basic Active Directory-related requests. Log, track, and update incidents and service requests using the IT ticketing system. Escalate complex technical issues to the appropriate support teams. Assist with hardware refreshes, asset management, and equipment inventory. Provide professional and courteous customer service to onsite users. Follow IT policies, procedures, and security standards. Required Skills 1 3+ years of experience in Desktop Support, IT Support, Help Desk, or Technical Support. Hands-on experience troubleshooting Windows desktops/laptops. Knowledge of Microsoft Windows and Microsoft Office/Office 365. Experience supporting printers, monitors, scanners, mobile devices, and other peripherals. Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting. Experience with Active Directory/user account support is preferred. Familiarity with ticketing systems such as ServiceNow, Remedy, Jira, or similar. Strong communication and customer service skills. Ability to work onsite and troubleshoot issues directly with end users. Ability to lift/move standard IT equipment when required. TekWissen Group is an equal opportunity employer supporting workforce diversity.

Provide Level 1 and Level 2 technical support for hardware, software, and network connectivity for onsite end users. Responsibilities include installing and maintaining IT equipment, managing user accounts in Active Directory, and tracking incidents via a ticketing system.

Candidates need 3+ years of experience in desktop or technical support with proficiency in Windows OS and Microsoft Office 365. Strong customer service skills and the ability to physically handle IT equipment are required.

• Service à la clientèleSouhaitée
• DHCPSouhaitée
• Asset ManagementSouhaitée
• Active DirectorySouhaitée
• DNSSouhaitée
• TCP/IPSouhaitée
• VPNSouhaitée

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Desktop Support
• Windows OS Troubleshooting
• Microsoft Office 365
• Hardware Installation
• Active Directory
• Network Connectivity Troubleshooting
• VPN
• Wi-Fi
• Ticketing Systems
• Asset Management
• Customer Service
• Imaging
• Peripheral Support
• TCP/IP
• DNS
• DHCP

• Technology
• Customer Service & Support
• Consulting

Expérience minimale

3+ ans

Postuler avant le

2 oct. 2026

Langue de l’offre

anglais

Heures de travail

40 heures par semaine

Niveau d’expérience

Entry level

Mode de candidature

La candidature directe est offerte