Pension Technician

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. As part of a dedicated, professional team, you will be providing essential administrative and member services to clients and plan members with respect to defined benefit pension plan administration. As a Pension Technician, you will deliver high-calibre professional service, handling complex member inquiries, tax compliance updates, and case management with precision and care. Your various responsibilities will allow you to use your analytical skills on a daily basis—from processing member updates and managing tax deductions to preparing reports and assisting colleagues—allowing you to flourish in a stimulating and rewarding career.   Being   Part   of   Our   Team   Means Working   with   a   dynamic,   collaborative   team   dedicated   to   member   excellence Growing   through   stimulating   mandates   and   meaningful   projects Having   clear   career   opportunities   for   professional   development   and   advancement Enjoying   flexible   work   arrangements   –   hybrid   (office   and   remote)   or   fully   remote   options Benefiting   from   a   flexible   schedule   and   comprehensive   benefits   program Contributing   to   the   financial   security   of   our   pension   plan   members Your   Responsibilities Process   member   updates   (address,   name,   language   changes)   and   track   cases   through   Tasknet Handle   tax-related   updates,   including   TD1   forms,   T4A   and   RL-V2   mailings,   aligned   with   payroll   cycles Respond   to   tax   inquiries   and   send   reach-out   letters   for   missing   information Manage   BMOI   and   personal   mail   inboxes;   assign   mailings   to   C'Ops   and   draft   correspondence Input   client   information   into   internal   databases   and   maintain   accurate   records Examine   documents   and   case   files;   respond   to   member   and   client   inquiries Provide   support   and   training   to   Call   Centre   staff Prepare   monthly   and   quarterly   reports Perform   other   related   tasks   as   assigned Core   Qualifications College   diploma   in   office   administration   or   equivalent Excellent   verbal   and   written   communication   skills Strong   customer   service   and   team   collaboration   abilities Proficiency   in   Microsoft   Excel   and   Office   suite Proven   attention   to   detail,   organizational,   and   analytical   skills Ability   to   work   independently   and   manage   multiple   priorities Experience   in   pension   plan   administration   (asset)   A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.  TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.  Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.