Lead Service Technician - Audi Edmonton North

Job summary

The Lead Service Technician serves as a technical leader, providing mentorship to the team while performing advanced diagnostics and repairs. They are responsible for monitoring shop workflow, ensuring quality control, and maintaining manufacturer standards.

Job details

The Jim Pattison Auto Group has an exciting opportunity for a Service Technician to join our Audi Edmonton North dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs are completed efficiently, accurately, and in accordance with manufacturer and dealership standards. As an Audi Service Technician, you will leverage your advanced diagnostic expertise and leadership skills to drive shop productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and upholding our commitment to safety, operational excellence, and customer satisfaction. Schedule: This is a full-time, permanent role of 40 hours per week. Including Saturday rotations. This role reports to the Service Manager of the dealership. About Us A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands. Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm A Day in the Life Serve as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concerns Perform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standards Review and support technician repair plans to ensure accurate diagnoses and efficient repair processes Monitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectations Conduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standards Work closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion times Assist in training, coaching, and developing technicians, apprentices, and new team members Perform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenance Conduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customers Coordinate with the Parts Department to ensure timely procurement and availability of required parts Support warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirements Maintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologies Promote and enforce safe work practices, company policies, and dealership procedures Maintain a clean, safe, and organized shop environment Ensure a high degree of confidentiality with company and customer information Foster a positive, collaborative, and accountable team culture within the service department What We’re Looking For Previous experience as an Audi or Volkswagen Technician is strongly preferred Automotive Service Technician Red Seal Certification is required Minimum 5+ years of automotive dealership technician experience required Strong leadership, coaching, and team development skills Advanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systems Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations Excellent communication and interpersonal skills with the ability to work effectively across departments Proven ability to prioritize workloads and manage multiple competing demands in a fast-paced environment Strong attention to detail and commitment to repair quality and customer satisfaction Proficient with dealership management systems, manufacturer service platforms, and diagnostic equipment A valid Driver’s License and satisfactory Driver’s Abstract are required Able to operate both manual and automatic transmission vehicles Reliable, punctual, and dependable Ability to work independently while supporting overall team success Working Conditions Ability to work in an automotive dealership service department environment Indoor automotive shop with multiple service bays and specialized diagnostic equipment Exposure to noise (engines, air tools), fumes (exhaust, solvents), and dust Work performed around moving vehicles, hoists, and heavy equipment Frequent standing, walking, bending, lifting, and reaching throughout the workday Ability to regularly lift up to 60 pounds Temperature can vary throughout the year despite heating and ventilation systems What We Offer Competitive compensation package Comprehensive benefits package, including health, dental, and insurance coverage Manufacturer-sponsored training and certification opportunities Career growth and advancement opportunities within a growing dealership group Access to exclusive corporate discount programs Recognition and rewards programs Modern facility with advanced diagnostic tools and equipment A great team atmosphere and a positive, supportive working environment How to Apply If this sounds like a great fit, please apply with your resume today! Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/ This role requires successful candidates to submit a satisfactory Driver’s Abstract. We thank all applicants for their interest; however, only those selected for interviews will be contacted. We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.

What you’ll do

The Lead Service Technician serves as a technical leader, providing mentorship to the team while performing advanced diagnostics and repairs. They are responsible for monitoring shop workflow, ensuring quality control, and maintaining manufacturer standards.

Requirements

Candidates must hold a Red Seal Certification and have at least 5 years of automotive dealership experience. Proficiency in Audi or Volkswagen systems and strong leadership abilities are strongly preferred.

Benefits

• Health insurance
• Dental insurance
• Insurance coverage
• Manufacturer-sponsored training
• Certification opportunities
• Career growth opportunities
• Corporate discount programs
• Recognition and rewards programs

Listed skills

• Leadership · Preferred
• Mentorship · Preferred
• Quality Control · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred
• Road Testing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Automotive diagnostics
• Mechanical repair
• Electrical systems
• Leadership
• Mentorship
• Quality control
• Team development
• Vehicle inspections
• Warranty repair processes
• Technical service bulletins
• Customer service
• Troubleshooting
• Hybrid vehicle systems
• Electronic vehicle systems
• Dealership management systems
• Road testing
• Pneumatic Tools
• Vehicle Systems
• Workflow Management
• Red Seal Certification
• Vehicle Inspection
• Valid Driver's License
• Automotive Services
• Customer Service
• Communication
• Procurement
• Confidentiality
• Dealership Management Systems
• Franchising
• Interpersonal Communications
• Operational Excellence
• Operations
• Transmission
• Coaching
• Team Building
• Technical Services
• Troubleshooting (Problem Solving)
• Diagnostic Tools
• Prioritization
• Quality Control
• Hoisting
• Detail Oriented

Job areas

• Trades
• Management & Leadership
• Customer Service & Support
• Transportation
• Lead Service Technician
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics

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