Technician, store system support TAMS

Company Description At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving. Job Description We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service. Your responsibilities will be: Respond to requests or questions referred to the store support group, Update the database of requests and solutions made on each call; Provide administrative support to other team members. Respond to requests or inquiries made to the store support group; Perform triage of requests and solutions on each call; Solve problems and answer questions from users of the store systems; Guide and train users to better use the system; Maintain our store systems; Ensure the functionality of the systems to support store operations at all times; Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.). Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations. Qualifications To join our team, you need, among other things: Degree in computer science and a minimum of 1 year of experience in IT user support Knowledge of product management and store operations Bilingual in French and English, both spoken and written, as you will be working closely with colleagues and clients across Canada. Additional Information UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable. Division: CCH_CAN_Corpo Reg/Temp: Regular Salary Grade: UAP - T1A Dept ID: CC_CAN_09099004 Region: CCH_CAN_IS

Provide technical support and triage for store systems while guiding and training users to optimize system usage. Maintain system functionality and collaborate with other support groups to ensure smooth store operations.

Requires a degree in computer science and at least one year of experience in IT user support. Must be fluently bilingual in English and French with knowledge of store operations and product management.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Point Of Sale Support
• IT User Support
• Customer Service
• Triage
• Database Management
• Technical Training
• System Maintenance
• Bilingualism
• Employment Equity
• Retail Operations
• Product Knowledge
• Administrative Support
• Bilingual (French/English)
• Multilingualism
• Management
• Computer Science
• Computer Literacy
• English Language
• Warehousing
• Operations
• Point Of Sale

• Technology
• Customer Service & Support
• Retail
• Logistics
• Systems Support Representative
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

1+ years

Posting language

English

Working hours

40 hours per week