Data Center Technician - Mackenzie, British Columbia

What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most. What You’ll Do * Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime * Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates * Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate * Support both reactive and preventive maintenance following established procedures * Collaborate with internal teams and customers during service events to ensure clear communication and resolution * Document work performed and contribute to shared knowledge and best practices * Participate in on-call rotations and support extended coverage when needed What You Bring * Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment * Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.) * Familiarity with Linux or similar operating systems * Strong troubleshooting and problem-solving abilities * Comfortable working independently on-site and communicating clearly with customers * Willingness to learn and support emerging technologies, including AI platforms You will be successful in this role if you have: * 3–5+ years of experience in technical support, field service, or data center roles * Associate or Bachelor’s degree in IT or related field (or equivalent experience) * Dell or other vendor certifications are a plus, but not required * Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules * This is an onsite position in Mackenzie, British Columbia, Canada. Relocation outside of 1.5 hour driving distance is required. This role is ideal for engineers or senior technicians who thrive in fast-paced, customer-facing environments and want to work hands-on with cutting-edge AI data center technologies. #LI-JV1 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here [https://www.unisys.com/siteassets/collateral/careers/eeo-2023.pdf].

The role involves providing on-site support for Dell server and data center systems, focusing on rapid issue resolution and maintaining uptime through hardware maintenance, including server builds and component replacements. Responsibilities also include troubleshooting across hardware, firmware, and operating systems, documenting work, and participating in on-call rotations.

Candidates must have 3–5+ years of experience in technical support, field service, or data center roles, with hands-on skills supporting servers and data center hardware, including components like CPUs and GPUs. An Associate or Bachelor’s degree in IT or equivalent experience is required, along with the ability to lift up to 50 lbs and support flexible schedules.

Identified from the job description. Confirm important requirements above.

• Server Support
• Data Center
• Hardware Maintenance
• Troubleshooting
• Firmware Updates
• Operating Systems
• Linux
• Problem Solving
• Customer Facing
• On-Call Support
• Dell Servers
• Component Replacement
• AI Platforms

• Technology
• Engineering
• Data & Analytics
• Customer Service & Support

Minimum education

College diploma

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week