IT Technician

Job summary

Provide IT support across multiple technical disciplines, troubleshoot systems, and deliver customer service to clients. Contribute to internal projects and propose technology initiatives, including automation and emerging technology applications.

Job details

By Webhorse Technologies on June 26, 2024, 2:43 p.m. Home Careers IT Technician Join Webhorse Technologies as an IT Technician in the Canadian Western Arctic. Enjoy flexible work hours and the chance to develop novel technologies in a unique environment. Location: Inuvik, Canadian Western Arctic Type:Permanent Full Time Company: Webhorse Technologies Position Overview Webhorse Technologies is seeking an enthusiastic IT Support Technician who thrives in unique and challenging environments. This role is based in Inuvik, Canadian Western Arctic, and involves working across several IT disciplines. In addition to IT support, the successful candidate will be encouraged to work on internal projects and propose new projects that implement emerging technologies and help develop new lines of business. This position is perfect for someone who enjoys unconventional and challenging work environments. Key Highlights Escape monotonous cubicle work. Enjoy adventures like flying in prop planes or driving on ice roads to reach isolated communities. Experience 24-hour daylight during summer months and two months of darkness during winter, with temperatures ranging from 30°C to -50°C. Build resilient systems in harsh environmental conditions. Flexible work hours to accommodate personal and project needs. Opportunity for remote work in Asia for 2 months each year. Excellent opportunity to gain skills in various IT fields. Develop novel projects and technologies. Contribute meaningfully to the development of the Canadian Arctic. Key Skills Time Management & Teamwork: Efficiently manage time, prioritize workloads, and work both independently and as part of a team. Communication & Documentation: Excellent spoken and written English skills. Ability to write thorough documentation, present to small groups, and teach basic computer skills and online safety. Client Interaction: Follow up with clients, draft quotes, and deliver exceptional customer service with a personable approach. Problem-Solving: Find efficient solutions that provide maximum value for clients, focusing on automation. Technical Expertise: Networking IT Modernization Endpoint Administration Microsoft 365 Administration Cybersecurity Baseline Control Implementation and Assessment Security Camera and Physical Hardware Installation Automation Backup and Disaster Recovery Software & System Knowledge Operating Systems: Proficiency in Windows, with working knowledge and ability to troubleshoot OSX and Linux. Software & Tools: Familiarity with or ability to quickly learn: Remote Monitoring and Management (RMM) tools like NinjaOne Network management systems like Omada Firewall management software like SonicWall NSM Endpoint security solutions like SentinelOne Microsoft 365 Administration Professional Services Automation (PSA) tools like Autotask Emerging Technologies: Interest and experience in novel technologies like drones, artificial intelligence, mesh networks, IoT, sensor technology, and data acquisition. Certifications Networking certification (required) Cybersecurity certification MS Admin certifications Certifications through our partners will be available, with course fees and exams paid for by the company. Successful certification will result in a wage increase. Benefits Contract Options: Permanent full time with option for 2 months of remote work in Asia each year. Company Shares: Options for company shares. Personal Use: Access to our distributors to purchase personal computers, hardware, and accessories at cost. Shared Resources: Access to media equipment for music production, podcasting, film, photography, drones, and more. Equipment: Company phone and laptop provided. Housing & Vehicle: Option for company housing and vehicle. Flexible Work Hours: Flexible work hours to accommodate personal and project needs. Application Process We welcome applications from candidates with a background or education in technical engineering, programming, web development, or other tech fields. If you are ready to take on an exciting role in the Canadian Western Arctic and meet the above qualifications, we encourage you to apply. Send an introduction and resume to contact@webhorse.ca Webhorse Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Current Career Opportunities IT Technician SEO & Online Marketing Specialist Social Media Manager Data Management Specialist Cybersecurity Analyst IT Support Technician (Microsoft Solutions Specialist) Cloud Specialist (AWS Certified) Web Developer (Django Specialist)

What you’ll do

Provide IT support across multiple technical disciplines, troubleshoot systems, and deliver customer service to clients. Contribute to internal projects and propose technology initiatives, including automation and emerging technology applications.

Requirements

Candidates should have strong time-management, teamwork, communication, documentation, client-service, and problem-solving abilities, along with proficiency in Windows and the ability to troubleshoot macOS and Linux. A networking certification is required; cybersecurity and Microsoft administration certifications are also relevant, and applicants may come from technical engineering, programming, web development, or other technology backgrounds.

Benefits

• Company Shares • Flexible Work Hours • Remote Work Option • Company Phone • Company Laptop • Company Housing Option • Company Vehicle Option • Access to Equipment at Cost • Access to Shared Media Equipment • Paid Certification Courses and Exams • Wage Increase Upon Successful Certification

Listed skills

• Time management · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time Management
• Teamwork
• Written and Spoken Communication
• Technical Documentation
• Client Service
• Problem-Solving
• Networking
• IT Modernization
• Endpoint Administration
• Microsoft 365 Administration
• Cybersecurity
• Security Camera and Hardware Installation
• Automation
• Backup and Disaster Recovery
• Windows, macOS, and Linux Troubleshooting
• Emerging Technologies

Job areas

• Technology
• Customer Service & Support
• Security & Safety