Technicien(ne) associé(e) - Service et réparation / Associate Technician - Service Repair

Le technicien(ne) associé(e) - Service et réparation soutient le département de service et de réparation en veillant à ce que l’équipement soit adéquatement préparé, testé, entretenu et prêt à être utilisé. Ce rôle contribue au bon déroulement des activités quotidiennes en effectuant des essais de fonctionnement, en traitant les commandes de location et de réparation, et en assurant le suivi auprès des clients concernant l’état de leurs demandes de service. Le poste peut également nécessiter un soutien directement chez les clients, selon les besoins. Principales responsabilités * Suivre les procédures établies de service et de réparation et tenir les registres de service. * S’assurer que l’équipement de location est correctement étiqueté, calibré et prêt à être utilisé. * Saisir les commandes de location et de réparation dans le système de distribution de gros. * Accélérer le traitement des commandes de service et de réparation et effectuer les suivis auprès des clients concernant leur état. * Effectuer des essais DOP à l’interne ou sur les sites des clients. * Effectuer des tests d’ajustement respiratoire à l’interne ou chez les clients. * Effectuer des inspections HazSafeID. * Fournir aux clients et aux représentants des ventes des mises à jour sur l’état des locations et réparations. * Se préparer aux réunions de succursale et de service, y assister et y participer. * Se tenir au courant des tendances du secteur, de l’activité du marché, des produits concurrents et des bulletins techniques fournis par les fournisseurs. * Effectuer les inspections de sécurité quotidiennes des équipements et des véhicules de service. * Fournir un soutien de relève au service à la clientèle et au personnel d’entrepôt, au besoin. Formation requise * Diplôme d’études secondaires ou équivalent Formation / certifications préférées * Certification SIMDUT * Certification TMD * Certification de conduite de chariot élévateur * Expérience requise * 1 an d’expérience en service et réparation requis; 2 ans préférés * 1 an d’expérience en service à la clientèle requis; 2 ans préférés Compétences requises * Permis de conduire valide avec un dossier de conduite satisfaisant * Solides compétences en résolution de problèmes * Excellentes aptitudes en communication et en gestion du temps * Maîtrise des applications Microsoft Office * Expérience avec les diables, chariots élévateurs, palans ou autres équipements de manutention * Bonnes aptitudes mécaniques Compétences / certifications préférées * Certification TMD, selon la possibilité de déplacement de matériaux contenant de l’amiante * Certification SIMDUT, selon les produits chimiques et produits locaux Exigences en matière de déplacements * Aucun déplacement requis Environnement de travail * Conduite: Le travail peut nécessiter la conduite d’un véhicule pendant de longues périodes, avec des arrêts et redémarrages fréquents, ainsi qu’une exposition possible aux conditions météorologiques extérieures. * Entrepôt: Le travail s’effectue généralement dans un environnement d’entrepôt modérément calme, bien ventilé et bien éclairé. Les employés peuvent être exposés à diverses conditions météorologiques, devoir porter des vêtements de protection et utiliser de l’équipement lourd dans le respect de strictes règles de sécurité. Exigences physiques * Le travail est généralement de nature sédentaire, mais peut exiger de rester debout et de marcher jusqu’à 10 % du temps * Capacité à soulever des colis lourds pouvant aller jusqu’à 50 livres * Peut nécessiter de se pencher ou de se courber fréquemment * Capacité à s’asseoir et à conduire un véhicule dans le cadre du travail * Capacité à monter dans des échelles * Capacité à utiliser des outils manuels * Capacité à faire fonctionner de la machinerie lourde comme un chariot élévateur * Exigences mentales * Capacité à calibrer des mesures précises * Solides aptitudes à la résolution de problèmes * Capacité à communiquer efficacement avec le public As an Associate Technician - Service Repair you will ensure the service and repair department is properly equipped to perform daily requirements in an efficient manger. You will perform trial run of equipment to ensure performance rates and quality meet established specifications and is in ready use condition. You will expedite and follow up with customers relating to service/repair orders. You may travel to customer locations. Why You’ll Love Wesco When you join Wesco, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. With our best-in-class product and services portfolio and our massive scale, there are endless opportunities for you to build your career with us. A Day in The Life of an Associate Service Repair Technician As an Associate Service Repair Technician, you will be responsible for ensuring the service and repair department is equipped to perform daily tasks. You will perform a trial run of equipment to ensure quality is in ready-to-use condition. *You may also travel to customer locations * Follow service and repair procedure log * Enter rental and repair orders in distribution system * Expedite orders and follow up with customers relating to service orders * Conduct in-house or on-site DOP testing * Conduct respiratory fit testing service either in-house or at customer’s site What’s in it for You * Wesco is not just a job, but a company where you can learn, develop, and build your career! In addition to training and development opportunities we offer educational assistance so you can pursue your passions * A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, 401k, and more * National discounts on commonly used items (computers, appliances, services, etc.) *Benefits may vary by location and union environment Education & Experience * Valid Driver’s License, with a satisfactory driving record required * High school degree or equivalent required * 1 year required, 2 years preferred of service and repair experience * 1 year required, 2 years preferred of customer service experience * Certificate or license in WHMIS, TDG or forklift operations preferred Skills & Requirements * Strong attention to detail required * Ability to calibrate precise measurements * Ability to lift up to 50 pounds * Ability to stand or walk for extended periods Are You Ready to Launch Your Career with Wesco? Founded in 1922, Wesco has grown and transformed into an industry-leading Fortune 250 supply chain solutions company. Join us as we build, connect, power, and protect the world. https://www.Wesco.com/career [https://www.wesco.com/careers] This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits]. At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits] and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html] and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company. Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

The associate technician supports the service and repair department by preparing, testing, and maintaining equipment to ensure it meets performance specifications. They also manage rental and repair orders, provide customer updates, and may perform on-site service at customer locations.

Candidates must have a high school diploma or equivalent and at least one year of experience in service, repair, and customer service. A valid driver's license with a satisfactory record and the ability to lift up to 50 pounds are also required.

• Paid time off • Comprehensive insurance options • 401k • Educational assistance • National discounts

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• Forklift operationPreferred
• CommunicationPreferred
• Microsoft OfficePreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Service and repair
• Equipment maintenance
• Customer service
• Problem solving
• Time management
• Microsoft Office
• Forklift operation
• Mechanical aptitude
• Respiratory fit testing
• DOP testing
• Safety inspections
• Inventory management
• Communication
• Calibration
• Expediting Orders
• Supply Chain
• Good Driving Record
• Lifting Ability
• Time Off Management
• Valid Driver's License
• Business To Business
• Customer Service
• Training And Development
• Distributed Computing
• Sales
• Forklift Truck
• Leadership
• Supply Chain Management
• Teamwork
• Detail Oriented

• Trades
• Logistics
• Customer Service & Support
• Manufacturing
• Security & Safety
• Service Technician
• Precision / Fine Instrument Repairer
• Precision-instrument Makers and Repairers
• Precision Instrument and Equipment Repairers, All Other

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week