Customer Support Technician

About Us We are a leading provider of energy efficient, innovative equipment, instrumentation, and process control systems to the global mining industry. With companies in Brazil, Chile, Mexico, and South Africa, Woodgrove has built a reputation based on quality, performance, and safety. The company is entrepreneurial, dynamic and our team are driven to succeed. We are looking for like-minded individuals that want to be part of a transformational business. Role Summary This position is a replacement opportunity in our company. We are seeking a highly skilled Customer Support Technician to provide support on networks, OPC communications, and troubleshoot industrial networks. The candidate must have a strong background in IT hardware systems, and FAT testing of software. The role requires the candidate to design, configure and troubleshoot industrial networks, so an in-depth knowledge of network architecture and protocols is essential. The ideal candidate will have excellent communication skills and the ability to work well under pressure, as they will be responsible for managing multiple customer accounts simultaneously. Essential Responsibilities Design and configure industrial networks to meet customer requirements. Analyze customer problems and provide solutions to network and communication issues. Provide customer and team support via phone, email, and remote desktop. Perform factory acceptance testing (FAT) for software and IT hardware systems. Perform software installations (Virtual Machines, OS, PC Configurations, etc.). Identify, troubleshoot, and resolve network, software and hardware issues. Assist with commissioning, site installations, and training. Configure and troubleshoot image processing equipment (Cameras, POE Switches). Participate in meetings and coordinate with customers, project managers, and other team members to ensure timely resolution of customer issues. Develop and maintain technical documentation, training materials, and testing documentation. Provide technical training to customers and colleagues. Travel occasionally to customer sites for onsite support. Qualifications/Requirements Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 3 years' experience in industrial networking and customer support. Excellent knowledge of network architecture and protocols (Ethernet, TCP/IP, OPC). Experience in designing and configuring industrial networks. Experience in troubleshooting complex network and communication issues. Excellent communication and customer service skills. Ability to work under pressure and manage multiple customer accounts and projects simultaneously. Experience in project management and coordination is a plus. Applications must be submitted in English to [email protected]. We may use artificial intelligence (AI) tools to review applications, analyze resumes, or assess responses. We are proud to support the full inclusion of persons with disabilities and are committed to ensuring the workplace is free from discrimination. During our hiring process, if a selected job applicant requests accommodation, we will consult with the individual and provide or arrange for the appropriate accommodation considering the applicant’s disability-related needs. Compensation: The target hiring range for this position is $47,000.00 to $58,000.00. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Why Join the Woodgrove Team? At Woodgrove Technologies, we empower people to do their best work and grow their careers. Here’s what makes us stand out: Competitive Total Rewards – Your contribution matters. When you demonstrate your impact, we recognize it through progression, growth opportunities and performance-based rewards that support both your career and personal time. Hybrid Work – Our current work model blends in-office collaboration with remote days, designed to keep teams connected and productive. Entrepreneurial Culture – We encourage curiosity and innovation. Ask questions when things aren’t clear, explore ideas, and dig deeper to uncover opportunities—whether you’re with a client or brainstorming at your desk. Growth & Development – We want you to build your career with us. Show your drive, and we’ll support you with professional development programs, training reimbursement, and pathways to advance. Connected Teams – Regular team-building events unite us across four region – Canada, Chile, Brazil and South Africa keeping us engaged, inspired and connected.

Design, configure, and troubleshoot industrial networks and communication systems to support global mining customers. Perform factory acceptance testing (FAT) and provide technical support via remote and onsite channels.

Requires a Bachelor's degree in Computer Science or IT with at least 3 years of experience in industrial networking. Must possess strong knowledge of network protocols and the ability to manage multiple customer accounts under pressure.

• Performance-based Rewards • Professional Development Programs • Training Reimbursement • Hybrid Work Model • Team-building Events

Identified from the job description. Confirm important requirements above.

• Industrial Networking
• OPC Communications
• Network Architecture
• TCP/IP
• Ethernet
• FAT Testing
• Virtual Machines
• OS Configuration
• Image Processing Equipment
• Customer Support
• Troubleshooting
• Technical Documentation

• Technology
• Customer Service & Support
• Engineering
• Energy
• Manufacturing

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Feb 1, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available