Field Service Technician - Montréal

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won’t just have a job. You'll have a career—and a purpose. Join our team. It’s a great time to be a part of ZOLL! Job Summary Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include working under limited supervision for non-routine situations and may be responsible for leading daily operations, training, delegating, and reviewing the work of lower-level employees. Problems are typically difficult and non-routine, but not complex. Essential Job Functions: Provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service-related problems to achieve required product/service performance standards and total customer satisfaction Diagnosing, troubleshooting, and resolving technical/service issues •Instructing clients on the proper usage and operation of equipment •Documenting and maintaining clients' service logs Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Comply with all policies and standards. Any other job responsibilities as assigned by management and subject to modification. Up to 90% travel within Quebec Required/ Preferred Education and Experience: College or University degree Typically requires a minimum of 5+ years of related experience Highly skilled in specialized area Knowledge, Skills, and Abilities: Advanced skill set within role. As a skilled specialist, completes tasks in resourceful and effective ways. Language: Bilingual English/French Required Physical Demands: Be able to lift and move 50 lbs. Travel Requirements: Up to 90% travel within Quebec ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-AD1 The annual salary for this position is: $70,000.00 to $80,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

The Field Service Technician provides technical expertise for the installation, maintenance, and repair of medical devices. They serve as the primary customer contact for technical issues and maintain detailed service logs and failure analysis reports.

Candidates must possess a college or university degree and at least 5 years of relevant experience. The role requires bilingual proficiency in English and French and the ability to travel up to 90% of the time within Quebec.

• Comprehensive benefits plans

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Troubleshooting
• Equipment maintenance
• Customer service
• Installation
• Product repair
• Reporting
• Bilingualism
• Field service
• Medical device maintenance
• Report Writing
• Software Solutions
• Resourcefulness
• Patient Treatment
• Lifting Ability
• Bilingual (French/English)
• Medical Devices
• Self-Motivation
• Acute Care
• Emergency Medical Services
• Management
• Customer Service
• Innovation
• Operations
• Technical Services
• Troubleshooting (Problem Solving)
• Medical Ventilators
• Trauma Care
• Instructing

• Healthcare
• Technology
• Customer Service & Support
• Engineering
• Field Service Technician
• Civil Engineering Technicians
• Maintenance and Repair Workers, General

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week