Head Technician, Repair Shop - Winter - Full-Time

Seasonal WHAT’S IN IT FOR ME? Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates. Save on meals across resort restaurants and cafés, including Starbucks. Receive exclusive discounts at all Blue Mountain-owned retail stores. Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources. Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more. Hourly Rate: $23.55/hour Full-time Hours: 4-5 shift a week The Head Technician, Repair Shop oversees the daily operations of the Repair Shop while leading a team of Repair Technicians responsible for servicing and maintaining rental equipment. This role ensures the rental fleet is maintained to the highest standards of safety, performance, and presentation while supporting exceptional guest experiences. Working closely with the Assistant Manager, the Head Technician provides day-to-day leadership, employee coaching, inventory oversight, and operational support to ensure the efficient operation of the Repair Shop. The Head Technician will be the subject expert when it comes to the Montana Tuning Robot, as well as other equipment used in the repair shop. Will oversee it’s daily functions, maintenance schedule and correspondence with Montana and Wintersteigher team/ representatives at the direction of department leadership. WHAT WILL I BE DOING? Lead and support the daily operations of the Repair Shop, ensuring efficient workflows and high-quality equipment service standards. Supervise, train, schedule, and coach Repair Technicians to promote safe work practices, productivity, and exceptional guest service. Assist management with operational planning, staff development, and continuous improvement initiatives within the Repair Shop. Monitor rental fleet condition and maintenance schedules to ensure equipment is safe, properly tuned, and guest-ready. Manage inventory levels, track retired equipment, and support equipment purchasing recommendations for future seasons. Oversee equipment involved in incidents and ensure all required documentation and risk management procedures are completed accurately. Support onboarding and training of new team members, including repair procedures, equipment handling, and safe machine operation. Maintain accurate records related to repairs, maintenance, inventory, and operational requirements. Promote a positive team culture by motivating staff, recognizing performance, and supporting department objectives. WHAT DO WE NEED FROM YOU? 1-2 years of supervisory or team leadership experience. 2 years experience in a ski/snowboard repair shop preferred Previous repair shop, ski and snowboard tuning, or rental operations experience required. Strong knowledge of ski and snowboard equipment, maintenance procedures, and industry best practices. Achievement of 80% or higher on binding manufacturer certification exams. Strong leadership, organizational, and communication skills. Customer service oriented with the ability to work effectively in a fast-paced environment. Comfortable coaching, training, and developing team members. Ability to lift up to 40 lbs and perform physical work in a workshop environment. Must be reliable, detail-oriented, and committed to maintaining a safe workplace. This role is being posted to fill a new position. AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Blue Mountain Resort Company Overview Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. Alterra Company Overview Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

Oversees daily operations of the Repair Shop and leads a team of technicians in servicing rental equipment. Ensures the fleet meets safety and performance standards while managing inventory and equipment maintenance schedules.

Requires 1-2 years of supervisory experience and previous experience in ski/snowboard repair or rental operations. Must achieve 80% or higher on binding manufacturer certification exams and be able to lift up to 40 lbs.

• Complimentary and discounted access to Blue Mountain attractions • Discounted meals at resort restaurants and cafés • Exclusive discounts at Blue Mountain-owned retail stores • Free therapy and wellness resources • Employee events

• Customer servicePreferred
• Risk ManagementPreferred
• Team LeadershipPreferred
• Inventory managementPreferred
• schedulingPreferred

Identified from the job description. Confirm important requirements above.

• Team Leadership
• Ski and Snowboard Tuning
• Inventory Management
• Staff Coaching
• Equipment Maintenance
• Customer Service
• Operational Planning
• Risk Management
• Binding Certification
• Scheduling

• Sports & Recreation
• Hospitality
• Management & Leadership
• Trades
• Manufacturing

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level