Digital Product Owner (Certification Squad)

The Opportunity

The Digital Product Owner is responsible for evolving the way Technical Safety BC manages and uses digital products and platforms used by Technical Safety BC clients and safety officers. This role will collaborate with customers and represent their voice in scrum teams to help the team deliver client-centric solutions to support strategic projects. You will be responsible for ensuring that client needs are at the centre as you help build the product roadmap and that communication and processes flow smoothly within the development team. This role requires the ability to define customer and user needs, understand the digital portfolio, identify intersections and dependencies, while collaborating internally and externally to support our highly cross functional teams to deliver meaningful and impactful experiences to our clients.

2023 was an exciting year for Technical Safety BC with the Ursa Certification launch in March, the first phase of our digital transformation. The launch delivered many experience improvements for clients and frontline team members, including a 77% reduction in client application processing timelines. To drive continuous improvement while advancing the certification experience internally and externally, we are excited to announce the formation of a new Agile squad. The squad will focus on certification, allowing the business transformation team to continue progress on future product launches instead of devoting resources to past launches.

As a Digital Product Owner, you will:

• Drive business outcomes for multiple digital products. Represent the interests of client / user during product development. When appropriate, negotiate contracts and manage relationships with third party vendors.
• Lead a collaborative user research process with customers to elicit and document business and functional requirements. Work closely with technical owners to define related non-functional requirements.
• Own and maintain the product backlog in collaboration with the technical owner by building, maintaining, and prioritizing the epics and user stories with input from IT, Technical Programs, Product and other stakeholders.
• Drive continuous improvement activities including but not limited to usability testing, user acceptance testing backlog maintenance and prioritization.
• Lead the resolution of key customer and stakeholder concerns and escalations.
• Ensure that post operations activities and action items are completed.
• Create and drive change management plans including but not limited to user documentation, operational resourcing, and product support plan.
• Identify, prioritize, and address ongoing backlog to support team development and goals.
• Create and manage repository of digital artifacts across Technical Safety BC’s digital portfolio ensuring cross team visibility and consistency in collaboration.
• Collaborate with technology teams to ensure digital strategies align to current and future state architecture and approach.
• Represent the product needs of the client / user for ongoing portfolio management, enabling clear priorities and goals across the team, identifying and resolving blockers, and providing recommendations to leadership.

Knowledge, Skills & Experience you have:

• Bachelor of Arts or Bachelor of Science degree in related field
• Minimum 7 years of digital product management and/or program management experience with customer-facing applications
• Product management discipline skills, including proven track record of creating and managing projects for cross functional teams
• Proven experience managing cross functional digital portfolios, including budget and resource planning
• Familiar with agile methodologies
• Collaboration across multiple disciplines (Product, UX, digital marketing, IT, client experience etc.)
• Ability to drive results independently while thriving in collaborative environments
• Has a deep desire to learn and improve by seeking, accepting, and acting on productive feedback
• Desire and ability to learn quickly and work in an agile environment

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2023, Technical Safety BC donated to Crisis Centre BC, Aboriginal Coalition to End Homelessness, BC Wildfire Recovery, PADS, and Rise to Thrive Foundation.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

If you are interested in this position, please apply online by 4:00 PM PT May 2, 2024. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.

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