Community Ministries Director

The Community Ministries Director provides holistic leadership to various ever-changing, multi-function, community-based programs and manages the Ministry Unit's business operations, including financial, administrative, IT, and property issues under Salvation Army mission, vision, values, and standards.

Leadership and People Management

1. • Serves as a member of the Management team to convey interests and concerns related to Community Services operations, Food Bank in Fernie & Family Services in Fernie and Cranbrook, Thrift Store managers in Fernie and Cranbrook, the Cranbrook not-for-profit dental clinic, Christmas Hamper Program in both locations; Christmas Kettles in both locations and to convey other MU issues back to the Corps Officers when relevant. In both locations, Cranbrook and Fernie.
   • Participates in submitting recommendations/advice/input in establishing the MU strategic plan; consults with stakeholders on various issues concerning the MU's social mission.
   • Conducts regular staff meetings with TS managers and staff and supports the Corps Officers in accomplishing the Salvation Army's spiritual mission, ministry, and values.
   • Oversees and directly manages effective employee/labor relations practices.
   • Participates in interviewing, hiring, orientation, training for new employees, and ongoing training and development for current employees; personnel evaluating for assigned staff according to MU organizational chart.
   • Directly supervises, including performance evaluation and coaching (PEACs), the following positions: Family Services supervisors and Thrift Store managers in both locations, as well as dental team members.
   • Supports the Corps Officers and DHQ Human Resources Manager with the on-site human resources and employment functions for the staff, including, but not limited to, administering employee leaves, advising on onboarding processes, staff training and education, and assisting in payroll administration with circuit admin.
   • WorkSafe BC: addresses employee concerns and liaises between employees and circuit Admin.
   • Oversees staff training - identifies and arranges required staff training, maintains training records, and ensures compliance with legislation, policies, and procedures.
   • May keep an up-to-date record of employees' sick and vacation time and may calculate full-time employees' vacation entitlement and scheduling.
   • Participates in exit interviews and termination paperwork with Corps Officers and BCHR
   • May use independent judgment and discretion to address and solve issues before they become problems or complaints among staff, volunteers, customers, and clients.
   • Coordinates and is responsible for recruiting, training, and retaining staff/volunteers.
   • Ensures that all aspects of the Volunteer program at the MU are in line with Territorial/Divisional Policy.

Communications, Public Relations and Marketing

1. • Represents the Salvation Army East Kootenay Circuit various community groups, social services organizations, and committees.
   • In coordination with family services supervisors and thrift store managers, provide updated information for the website, Facebook, Instagram, and radio, as well as prepare posters, etc., regarding Community Services programs and Thrift Store operations.

Finances and Administration

1. • Responsible for negotiating, scrutinizing, and monitoring funding or any other contracts, ensuring that the MU interests are protected and its obligations are carried out.
   • Develops and submits government reports.
   • Provides input as a management team member in preparing, administering, and operating within the approved budget for financial control and personnel management, ensuring optimum resource utilization.
   • Provides oversight and coordination to all business operations and departments, including Thrift Store and Family Services.
   • Ensures that all social services programs comply with provincial legislation and municipal bylaws (i.e., service/program focus, building/property/safety, and employees/labor relations).
   • Remains familiar with current legislation and ensures necessary changes are made.
   • Ensures that programs with government requirements function according to standards/guidelines.
   • Ensures that Policies and Procedures for MU departments are up-to-date and in line with Territorial Procedures Manual

Community Services Management

1. • Gives oversight and responsibility for all Community Services programming.
   • Develop skill training programming models for the community and clients; implement new programs based on the community's needs.
   • Supervises the successful implementation and administration of Pathway of Hope.
   • Gives Family Services Supervisors and staff oversight to ensure a nutritional meal program for community members.
   • Actively communicates with the Corps Officers regarding:
     • Program needs, especially regarding the need for food donations.
     • Articles for local newspapers/media
     • Fundraising ideas
     • Special events
     • Potential sponsors and volunteers
     • Items for Thrift Stores
   • Facilitates development strategies for Community Services and Thrift-Stores operations.

Communication and Reporting

1. • Develop and document business requirements, processes, and reports as needed.
   • Develop and document options and recommendations for issues and problems.
   • Support key stakeholders in understanding the implications of options and decisions.
   • Create and maintain a list of reports required for health and safety compliance purposes.
   • Support external reporting requests as needed.

Other

1. • Assumes responsibility for other related duties as directed by the Corps Officers.
   • Position requires driving responsibilities to visit MU departments (may use MU vehicle and/or personal vehicle with business mileage reimbursement).

Regular work hours are 8:00 am to 4:30 pm (30-minute unpaid break) Monday through Friday.

As a management team member, flexibility in hours worked is expected and extended.

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college/University program in social service, business, economics, administration, and equivalent work experience.
• Must possess a valid driver's license.

Experience and Skilled Knowledge Requirements

• A minimum of five years of related experience.
• A minimum of three years of management experience in a related field or non-profit is necessary.
• Experience of three years is required in the following areas: office administration, budgeting, and social services.

• Familiarity with non-profit funding processes and procedures, fundraising, human resource legislation and practice, purchasing procedures, property maintenance issues, and information systems issues and processes.
• Attention to detail, problem-solving, and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Outstanding communication, supervisory, and motivational skills.
• Demonstrated experience in project management, goal setting, multi-tasking, and strategic planning.
• Demonstrated experience working effectively with various professionals, community groups, businesses, and volunteers.
• Computer and media proficiency.
• Ability to work independently.
• Ability to lift and/or move up to 50 pounds.

Must be willing to learn and grow as the position expands with the needs of the Ministry Unit

We thank all applicants; however, only those candidates who will be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions before submitting your application.