Service Manager

At SMS Equipment, our Service Manager is responsible for driving results by developing and managing short- and long-term planning strategies, processes, and events that foster a positive experience for internal and external customers. The Service Manager will ensure the safety of team members and foster a customer-centric environment. This position is in Kamloops, BC.

The shift rotation for this position is 5x2.

The salary range for this position is $110,000 - $125,000. This role is also eligible for an incentive program.

Responsibilities include but are not limited to:

• Responsible for all activities related to the service function of Welding, Field Sales Support, and Mechanical Services operations.
• Provide a safe work environment by enforcing safety policies, cooperating with site safety policies, and participating in site specific safety programs.
• Maintain the Service Work Order and Information System in order to ensure effective and full utilization of the system and to ensure that all service function informational and work order management information needs are met.
• Develop and oversee the warranty policy and administration to ensure maximum warranty cost recovery from represented manufacturers.
• Collaborate with the Operations Manager and Branch staff, to create, monitor and implement the scheduling plan to effectively manage workload, support business objectives and maximize productivity.
• Identify, manage, and document service function work processes and operating procedures, maximizing performance on a cost-effective basis.
• Develop and maintain effective communications and relationships with customers.
• Obtain manufacturer or supplier commitments or assistance as necessary for service support programs.
• Ensure that machines operate within end-user productivity, reliability, and economic targets.
• Responsible for creating a positive, high-performance environment and foster support for employee growth.
• Communicate goals and objectives; measures results; coaches individuals and teams for improvement.
• Supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Other duties as required.

Qualifications:

The successful candidate will possess a minimum of 5 years proven management experience within the heavy equipment industry. Additional requirements include:

• Knowledge and ability to enforce compliance with safety rules and regulations; to minimize industrial injuries and meet regulatory requirements.
• Strong knowledge of safety regulations, standards, and best practices specific to an industrial environment.
• Technical expertise in parts and service operations, inventory management, and heavy equipment maintenance.
• Ability to develop, plan, and implement short and long-range goals.
• Planning and organizational skills, including the ability to meet deadlines and complete projects.
• Knowledge of parts distribution and parts management and of mechanical trade repairs and maintenance.
• Ability to analyze and interpret financial data and prepare financial reports, statements and/or projections.
• Knowledge of budgeting cost estimating, and fiscal management principles and procedures.
• Effective interpersonal skills, including tact and diplomacy with a variety of individuals and groups.
• Ability to communicate effectively, both orally and in writing, with a wide variety of individuals and groups.
• Certification in Parts or Heavy Equipment Technician is an asset.
• Valid Class 5 drivers license.

This position is safety sensitive. Below are the current requirements from our customers that all candidates need to be able to complete to gain access to their worksite:

• Reference Check
• Drug and Alcohol Check
• Drivers Abstract

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be received until a suitable candidate has been hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.