Operations Manager

Job Title

Operations Manager

Job Description Summary

Reporting to the Associate Director is a senior building operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Portfolio Operations Manager is to oversee the overall site operations inclusive of; building engineering overview, building maintenance, tenant coordination, tenant requests/servicing and oversight of janitorial service program(s) and other vendors as required. The Portfolio Operations Manager will ensure that the assigned real estate portfolio is being managed and maintained in a safe and environmentally responsible manner and to the highest level of operational and energy efficiency following Cushman & Wakefield's operational standards. They will also be responsible for the effective daily leadership of his/her staff as the portfolio expands, customer service, the C&W operational platform, and client expectations. The Portfolio Operations Manager will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible to plan, implement, coordinate, and supervise all mechanical and electrical operations, maintenance, communications and energy management for assigned properties.

Job Description

Essential functions and responsibilities

• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100% Compliance at their portfolio.
• Manage operational accounts for building, including variance reporting, as required and assist in development of operating and capital budgets.
• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-metering, budgeting, variances as directed by Management and/or Leadership.
• Conduct regular inspections of building systems and equipment; identify and resolve issues.
• Assist in maintenance/engineering issues as required
• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.
• Develop, implement, and maintain an effective preventive and predictive maintenance program (CMMS platform) for task scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly, monthly and other scheduled maintenance as provided by the manufacturer's recommendations and/or industry best practices.
• Manage and oversee the Environmental Health and Safety Management Program for the portfolio
• Manage and oversee the tenant service requests program (CMMS platform).
• Provide technical or administrative advice to internal and external clients.
• Develop and maintain effective building-specific maintenance and safety procedure manuals.
• Assist the Property Manager in relation to tenant co-ordination and major projects, and assist with site contractors and their approved vendors (drawing review, site tours and Landlord Work job pricing).
• Coordinate development of and/or maintain an Operations Document Library, including but not limited to construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics, equipment and operation manuals, start up and commissioning documents, and equipment warranties.
• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.
• Management of all building system testing & deficiency resolution - including fire/life safety, plumbing, HVAC, and electrical issues; must remain current with latest HVAC technology trends.
• Maintain ongoing communication with tenants, clients, property management, accounting and vendors
• Assist PM in developing for solicitation, administration, execution and performance of maintenance/ repair service contracts.
• Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns.
• Implement and administer inventory control programs, purchase parts and supplies.
• Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to portfolio operations.
• Supervise engineers and maintenance staff including hiring, training, personnel development, etc. as required.
• Fostering relationships with colleagues at Brokerage office to instill confidence in growth efforts and aligned with regional business development goals.
• Ensure performance management, coaching, and development of team members through established HR processes and disciplinary actions as required.
• Valid BC driver's license / insurance and personal vehicle available for work use - must be able to respond immediately to portfolio needs and visit all applicable sites as required.

Key Competencies

• Communication Proficiency (oral and written)
• Interpersonal Skills
• Organization Skills
• Technical Proficiency
• Leadership
• 10yrs Direct Work Experience in Senior Position in Commercial Office and Mixed Use Operations

Important education

• High School Diploma or GED Equivalent
• BOMI Designations an asset (FMA, SMT, SMA, HP)
• IFMA Designation an asset

Important experience

• 7+ years of Direct Work Experience in Senior Position in Industrial, Commercial Office and Mixed-Use Operations

additional eligibility qualifications

• Vocational/Technical training certificate an asset
• Solid reputation and industry relationships an asset
• Clear criminal record check and ability to gain RCMP Reliability Clearance.
• Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management.
• Familiar with Energy Management System (EMS) / CMMS platforms / Fire Alarm Systems
• Advanced Computing Skills in Microsoft applications

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Hybrid Role - with the expectation to be in the Vancouver office minimum 3-days per week.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 30-40% of the time; and extend hands and arms in any direction.

SUSTAINABILITY

Experience in sustainability or environmental science. Demonstrates a good understanding in sustainable property management must express a proven interest in sustainability or environmental science and measure the sites sustainability performance. They will be responsible for coordinating a variety of projects, ideas and sustainable strategies and assess any operational inefficiency within the assigned portfolio. Familiarity with Green building rating systems and associated duties: LEED-EB, WELL Building Standard, GRESB, BOMA BEST or equivalent.

aap/eeo statement

C&W provides equal employment opportunity to all individuals regardless of their race, colour, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

other duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s'engage à respecter l'équité en matière d'emploi. Notre objectif est d'offrir un milieu de travail diversifié, inclusif et exempt d'obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l'offre d'emploi dans un autre format ou d'accéder à toute autre mesure d'adaptation au cours du processus d'embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.