Payroll Service Lead
About us
We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.
Forward. For all.
Group Summary
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
About the Role
The Payroll Service Lead will be responsible for leading a team of Payroll Administrators responsible for the day-to-day management of the payroll ticketing system, ensuring ticket SLAs are met, monitoring and assessing KPIs, handling ticket escalations, and providing world class customer services to Magna's employees.
Your Responsibilities
Payroll Responsibilities
• Oversee day to day operations of the Payroll Service Desk team including onboarding and training of new staff, coverage and schedule management, coaching
• Ensure creation, assignment, and tracking of payroll tickets are in compliance with department processes
• Maintain and analyze ticket process and SLAs for timely ticket resolution, identify trends, areas for improvement, and training needs
• Serve as subject matter expert on pay impacting issues such as statutory compliance, pay calculations, system configuration
• Provide guidance and support to the payroll team in resolving complex or escalated payroll tickets
• Work with internal stakeholders to develop/document/improve inquiry processes as needed and maintain process changes
• Manage Payroll Shared Inbox
• Provide back up coverage for processing Team Leads
General Responsibilities
• Support questions received in a manner that ensures payroll processing and employee satisfaction
• Document and maintain resolution instructions, SOPs, and prepare checklists for the payroll system and business processes, including training material
Who we are looking for
• At least 5 years processing large scale US and Canada payroll (at least 2500 employees)
• Experience leading a team in any environment is an asset
• Active PCP or FPC designation required, working towards CPM/CPP an asset
• Experience leading a team through transition and efficiency processes
• Advanced Excel skills for reporting, metrics, and data validation
Your preferred qualifications
• Strong planning and organizational skills to meet deadlines with proven ability to manage competing priorities
• Maintain sensitive and highly confidential information
• Detail oriented with a superior track record of achieving high quality results
• Ability to foster effective working relationships at all levels internally and with external partners
What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Site Benefits
A detailed overview of our benefits will be provided during the recruitment process.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.