Senior Department Supervisor, Operations

Contract Type: Contract, 1 year

Flexible work arrangement: Onsite

Work location: Milton, ON, L9E 0C6

CH Site: Any Conservation Halton Conservation Area

Posting Start Date: April 24, 2024

Posting End Date: May 8, 2024

Your Opportunity

Reporting to the Coordinator, Facilities & Maintenance, the Senior Department Supervisor, Operations provides leadership to the operations team to support the maintenance and cleanliness of Conservation Halton parks. In collaboration with other departments, this position will contribute to the experiences, programming, events, and recreational activities that CH offers to visitors.

• Support with recruitment, scheduling, payroll; provide supervision & mentorship to supervisors and front line staff.
• Collaborate on the development & delivery of training plans and materials for seasonal staff
• Support the Coordinator in leading department operations, including overseeing completion of daily/seasonal tasks, cleaning procedures, and area checks related to water systems, septic systems, including regular inspections, meter readings, and report submissions
• Perform daily, monthly, and seasonal safety checks throughout Conservation Halton Parks
• Responsible for operation of small/heavy equipment
• Maintain a strong focus on health and safety and risk management
• Support the development of SOP's, training manuals, and policies for the Operations Department; ensuring training is completed and documented appropriately
• Assist with digital assets documents and inventory(s).
• Work closely with the coordinator to understand departmental budgets, goals and objectives, keeping these factors in mind when making decisions.
• Contribute to positive guest experience and public image by managing guest inquiries using knowledge of CHs policies and offerings
• Oversee and inventory all department PPE and safety equipment
• Support with Transit staff and operations for Glen Eden
• Support with setup, takedown, and running of seasonal operations, special events, and functions
• Work with Coordinator on the development of workplans, completion of maintenance repairs and capital projects.

Your Qualifications

• 3 years' experience in operations, maintenance, janitorial position, or related work experience in busy recreation/education facilities or parks (not limited to event venues)
• 2-3 years' experience in a leadership role supervising front line staff
• Minimum secondary school education/diploma required
• Ability to operate small/heavy/landscape equipment is required
• Previous experience with developing/delivering training, preparation of SOPs and policies is an asset
• Strong interpersonal and communication skills (verbal and written) with the ability to collaborate across multiple departments, provide direction and be authoritative when required
• Customer service mindset with strong problem solving and decision-making skills in managing guest interactions and internal/external stakeholders
• Strong organizational and time management skills, able to multitask and manage competing priorities
• A valid Ontario Drivers Licence, minimum Class "G", with a satisfactory Driver's Abstract is required. *Abstract completed by Conservation Halton.
• Certificate in operations of small water drinking systems preferred. (If not previously obtained, opportunity to complete training provided by CH)
• Ability to work in a variety of outdoor conditions
• Able to lift up to 60 pounds, stand, and walk for long periods of time

Your Reward

• Starting at $26.51 per hour
• You will work in an inspiring setting with views of the Niagara Escarpment
• You will work with a creative, talented and solutions-focused team
• You will work for an organization that provides flexible work arrangements and places tremendous value on professional development and wellness of its employees
• Free access to Conservation Ontario parks
• Season passes and lift tickets for the Glen Eden ski and snowboard area
• Discounts on Conservation Halton services, food and merchandise

Our Core Values

Diversity and Inclusion - We endeavor to understand, accept and appreciate the value of our differences and encourage authenticity.

Learning and Innovation - We embrace the need for continuous improvement, the opportunity to learn from others and the benefits of sharing knowledge.

Person-Centered Service - We make people a priority through customer-centred engagement, predictive problem-solving and high-quality service.

Collaboration - We seek out and trust in the skills, expertise and experience of others in order to achieve our common ambition.

Sustainability - We consider the environmental impact of everything we do and always keep future generations in mind when making decisions.

Integrity - We make decisions with accountability, transparency and a strong sense of personal responsibility for our choices and actions.

Resilience - We are positive and proud of our ability to quickly and effectively respond to change.

To Apply

Please email your application to careers@hrca.on.ca by May 8, 2024

Your application should include:

1. Your resume and cover letter in one pdf document
2. Reference your name and the position title in the subject line
3. In the body of your email, please indicate where you heard about this opportunity

We thank all applicants for their interest however only those selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Conservation Halton will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.