Lead Field Service Technician

Innovate to solve the world's most important challenges

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

The future is what you make it.

Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell's HVAC, automation controls, life safety, fire, and security systems. Additional responsibilities may also include technical delivery of small service jobs, preventative maintenance, customer training and installations. You will also be responsible for ensuring the necessary paperwork is accurate, timely and thoroughly completed with minimal supervision.

Key Responsibilities

Job Duties:

• Technical and Job Related Responsibilities
• Verify system functional performance to ensure proper operations according to contract requirements including; testing, calibrating verify system and peripheral device operations as per preventative maintenance schedule
• Complete documentation of all work done, including all readings, offsets, etc.
• Perform system backups, install appropriate updates and patches
• Maintain customer system documentation with any configuration or model changes.
• Respond to emergency service calls as required
• Keep abreast of changes and new developments in product and preventive maintenance techniques
• Availability for and performance of duties outside of normal working hours as required
• Customer Management
• Promote, build and maintain good customer relations
• Keep Supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems
• Demonstrate system and provide training to customers as required
• Be aware of service contract scope of service, equipment coverages, and requirements
• Health and Safety
• Carry out site hazard and risk assessments for Honeywell tasks, including proper use of safety personal protective equipment
• Administrative Responsibilities
• Be responsible for Honeywell's assets such as tools, software, and site database
• Keep documentation and paperwork up-to-date
• Real time job reporting

YOU MUST HAVE

• Post secondary education in a technical field
• Minimum of 3 years of experience in building automation
• Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act
• Valid Driver License

WE VALUE

• Previous industry experience in HVAC, automation controls, life safety, fire, and security systems
• Ability to read and interpret mechanical/electrical drawings and diagrams
• Diagnostics and troubleshooting skills
• Previous service/installation experience in HVAC, automation controls, life safety, fire, and security systems
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes

Additional Information

• JOB ID: HRD223272
• Category: Customer Experience
• Location: 130 Dufferin Avenue, Suite 1001,London,Ontario,N6A 5R2,Canada
• Nonexempt