Advanced Application Engineer

Innovate to solve the world's most important challenges

The future is what you make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

Honeywell International Inc. is a Fortune 100 industrial technology company that makes a variety of commercial and consumer solutions, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

HCE provides cloud-based/on-prem Enterprise Performance Management offerings in a variety of domains such as Buildings, Industrial Plants and Aero enabling customers with faster innovation, efficient operations and maximizing the value of their assets. We are looking for passionate individuals to join our world class team and be part of the story of the team who disrupted the industry like never before.

Honeywell Connected Industrial (HCCI) Line of business is a leading provider of software offerings in the Process Industry which includes Oil and Gas, Refining, Petrochemicals, Paper, MMM industry. These offerings drive measurable business results for customers. The business is focused on outcome-based software solutions and engineering services, converting data into actions for the customer which enables greater reliability, safety and uptime & profitability. These solutions uniquely combine domain expertise and industry proven technology.

The primary purpose of this position is to deliver superior customer satisfaction with the HCI Technical Support response, communication, and resolution of cases by working closely within a Global Technical Team under the direction of a Global Technical Support Manager.

Key Responsibilities

The role will have a broad set of responsibilities encompassing the following:

• Technical support for Honeywell HBM application in Americas region to resolve the service requests within service level agreements.
• Support the project teams in migration and other project activities. Resolve the service requests from projects teams of Americas region.
• Identify and log product defects while troubleshooting support issues, and collaborate with the development team to fix them according to defect priority, thus helping to improve overall stability of HBM application
• Liaison with the development team for timely delivery of solutions to the customers
• Actively driving Knowledge Centered Support (KCS) within the team by Engaging in the creation of new and updating articles for all problem cases
• Actively engage in product readiness from a Technical Support perspective (NPI, defect verification and product training).
• Travel to the customer site to resolve the issues (Expected travel is 10%).

YOU MUST HAVE

• Bachelors or Post Graduate degree in Chemical Engineering/Instrumentation Engineering
• Minimum 7-8 years of Experience in Blending and Movement tools; preferably Honeywell Blending and movement (HBM) applications
• Hands on experience in design and implementation of Blending and Movement applications; preferably in HBM application.
• Experience in Technical support activities in Honeywell Advanced applications (preferably in HBM)

WE VALUE

• Deep knowledge in different products in HBM suite such as Movement Management, Blend Controller, Blending Instructions, Blend Optimizer and Tank monitor etc.
• Understanding HBM implementation and support lifecycle
• Good communication and writing skills.
• Good team player. Strong ability to maintain good working relationship with customers.
• Customer oriented attitude: understands & addresses (internal & external) customer needs and concerns, strong customer advocate
• Collaboration with diverse and global teams
• Good troubleshooting skills
• Promote customer relationships
• Individuals who are self-motivated and able to work with little supervision, who consistently take the initiative to get things done, do things before being asked by others or forced to by events.

Additional Information

• JOB ID: HRD224175
• Category: Engineering
• Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
• Exempt