IT Operator (12 month contract)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Technology Operations is an instrumental team in the Global Technology Services (GTS) - Information Technology and Security Services (ITSS) department. It is responsible for the operations of mission-critical Trading, Clearing and Corporate systems. The team is comprised of the following functions and processes: IT Service Desk, Production Support, Incident and Change Management, Business Continuity Planning and Disaster Recovery. In addition, they work directly with GTS Delivery teams to ensure client SLAs are accurately managed under the Incident and Change Management framework. This team has a responsibility to provide leadership in support of the recovery of TMX applications and services on demand.

Role Summary

The Technology Operations, IT Operator is responsible for the execution of the event, incident, change and problem management processes of mission-critical systems, applications and services at TMX. IT Operators operate two, 12-hour or 7.5- hour shifts daily, providing 24-hour service coverage, 7 days a week (24/7/365).

Key Accountabilities

• Responsible for providing frontline monitoring and level one support of critical infrastructures running on Windows and Linux servers and raised floor environmental systems on a shift rotation basis.
• Responsible for event, incident and service request logging, resolution and escalation as needed
• Recognize and escalate to the appropriate support teams all priority issues with the potential to exceed established service levels
• Facilitate communication among support groups and management via conference bridge where necessary.
• Perform handling and mounting of media into our back-up infrastructure
• Assist with the placing of support calls with Hardware vendors to our monitored Data Centres.
• Works with ITSM tools to create Incident tickets in compliance with Change and Problem Management policies
• The rotation is based on a 12-hour shift schedule. The operators are scheduled to work 4 consecutive day/night shifts followed by 7 off-days.

Must-Have Skills:

• Postsecondary education in Information Technology or equivalent work experience.
• Knowledge of ITIL v3 or above best practices is an asset
• Minimum 2 years of technical experience in an IT environment.
• Experience with ITSM ServiceNow
• Demonstrates some knowledge of the mission-critical technology infrastructure (supported platforms, operating systems, middleware and network components) and common processes applied for each.
• Experience with technology change management processes and tools as well as change and problem management practices
• Sees opportunities for process improvement, client and technical support.
• Highly organized and able to multi-task in a fast-paced, multifaceted environment.
• Strong communication skills, both verbal and written, are critical in order to communicate effectively with support groups, clients and vendors.
• Flexibility to work 12-hour or 7.5- hour shifts daily, providing 24-hour service coverage, 7 days a week (24/7/365).

Nice to Have(s):

• Familiar with Linux systems.
• Experience in the Financial Industry with some understanding of trading platforms, gateways and real-time feed systems.
• Understanding Infrastructure technologies such as network, storage, databases and servers.
• Some understanding of DevOps model and operational aspect of cloud platforms.
• Experience with the Control_M job scheduler software would be helpful.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.