Job Description Summary

You will lead the Aftersales Repair Operations for the Repair Centre for Protection relays, SAS equipment, etc. You will be working cross-functionally and liaising with dispersed teams globally to ensure quality data is being captured through our aftersales specialists and following through to ensure smooth running of operations. You will have a direct impact on customer satisfaction, product quality and strategy deployment across global operations for Grid Automation. #LI-ML2

Job Description

Main Responsibilities

• Provide leadership to the Repairs team focusing on SQDC.
• Be the point of escalation for repair centre, own the strategy and vision to align with their team.
• Lead Operating Rhythms with immediate and cross-functional teams to meet business objectives.
• Review workload consistently and define a rolling forecast to have the right workload profile. Update and Maintain the Repairs Capacity Plan.
• Support and coach team with their day-to-day activities.
• Define, Own and Maintain relevant after-sales procedures (QMS), price lists and pricing tools.
• Sound understanding of Product Lifecycle Management (PLM) to plan for obsolescence and Last time buy. Generate synergy with GSC team to drive Material Cost Productivity where possible.
• Maintain and ensure data quality and continuity in CRM and ERP systems.
• Lead the operating rigour to capture failure modes, data trends to drive improvement projects.
• Analyse supply levels to anticipate inventory problems and shortages.
• Raise Purchase requests based on requirements and coordinate with supply chain teams to ensure optimum inventory levels are maintained.
• Optimise Service and Last Time Buy Inventory to take pressure off the business' Working Capital.
• Identify bottlenecks and constraints to drive continuous improvement actions.
• Select, hire, and train personnel when necessary.
• Assist the Global Repairs Leader to simplify and optimise operations locally and globally.
• Understand and own strategy and vision to communicate with relevant teams.
• Understand reporting tools and use them to populate Bowler and Global Dashboards.
• Coordinate with Global applications teams and R&D if required.
• Foster a culture of Continuous Improvement using LEAN methodologies & tools.
• Co-ordinate with regional tech support teams for updating RMA backlog.
• Responsible for wing-to-wing operations for Billable repairs from offer till invoicing.
• Customer Defect rate analysis and report to COE.
• Monthly reporting of warranty, initial quality & advance replacement recovery data

Qualifications/Requirements

• Bachelor's degree in electrical / electronic engineering
• Minimum of 3 years of experienc

Desired Characteristics

• Experienced, authentic, and resilient leader.
• Operations and Supply Chain Experience.
• Knowledge for Lean Implementation.
• SAP/Oracle (ERP) or experience with other ERPs. Proficiency with MS office tools.
• Excellent interpersonal, influencing and communication skills.
• Positive mindset and can-do attitude.
• Able to work in a dynamic and fast changing environment.
• Excellent analytical, critical thinking, trouble shooting and problem-solving skills.
• Ability to articulate technical concepts in non-technical terms.
• Experience in protective relaying and substation automation equipment
• Excellent sense of urgency.

Additional Information