Standards and Compliance Analyst

Job Summary

Reporting to the Manager, Standards and Training the successful candidate will be responsible for providing guidance, support, to all levels of staff within Community Services Department on the development, consistent application, and interpretation of Standard Operating Procedures and/or Corporate Policies and Procedures and internal control objectives. This position is responsible for the oversight of the Compliance and Quality Management Programs within Community Services.

Duties and Responsibilities

• Collaborate with Subject Matter Experts (SME) to lead, review and understand work functions and processes to facilitate the development and documentation of new or revision of existing Standard Operating Procedures and supporting resources for Divisions within Community Services Department.
• Collaborate with other departments (I.e. Risk Management, Internal Audit, Finance) when conducting policy and compliance reviews.
• Identify and resolve challenges in collaboration with Management and Subject Matter Experts, providing unbiased insight and guidance on legislative, corporate and/or internal control requirements to mitigate risk to the Corporation and recommend changes.
• Identify, develop and drive process improvement or efficiencies related to Standard Operating Procedures across Divisions within Community Services.
• Oversees the Standard Operating Procedure system: review schedule, document control, integrity of documents and user-friendly templates that increase efficiency, consistency/continuity, and Corporate/Department identity, including maintaining the Standard Operating Procedures website.
• Maintain Department Cash Handling Standards and e-learning training modules, including recommending changes/efficiencies and identifying gaps.
• Assists with the review of Cash Handling practices, compliance, small improvements, and efficiencies for the Department in consultation with Finance.
• Conducts cash handling assessments at all Community Services facilities on a 5-year cycle. Provide recommendations for improvement based upon review findings.
• Maintain Compliance Report processes and Reporting Tool, including identifying compliance criteria, training new staff and providing analytics as deemed necessary to ensure objectives are achieved.
• Analyze Standard Operating Procedure(s) for quality/achievement of objectives and conformance to Corporate Policies and Procedures. Recommend action plans as deemed necessary.
• Identifies potential areas of compliance vulnerability and risk within Community Services; works with SME to develop, implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid or deal with similar situations in the future.
• Research/benchmark emerging operating procedures, quality assurance and/or compliance trends of private and public sectors and ensure Department's interests are maintained. Act as a knowledgeable resource for staff on the application of Standard Operating Procedures and quality and/or internal control requirements.
• Perform other duties as assigned.

Skills and Qualifications

• Post-secondary degree/diploma in Business Administration, Public Administration, English or related field. An equivalent combination of education and experience will be considered.
• 3 to 5 years' related experience (municipal or public sector experience preferred).
• Experience in the coordination or development of SOPs, compliance programs and processes Experience in development of procedural documentation including process maps and ability to take complex information and accurately document and communicate that information to multiple audiences.
• Excellent organizational and problem-solving abilities.
• Excellent oral skills with the ability to write accurate, concise, and clear documents in the English language are required.
• Excellent analytical and problem-solving skills, including ability to independently identify, research, analyze and provide options for standard operating procedure direction.
• Ability to research that may include feedback from internal stakeholders, benchmarking, legal research, risk assessment research, financial impact analysis etc.
• Ability to develop and maintain effective collaborative working relationships with business partners at all levels across the Department.
• Ability to establish methods to monitor and improve the performance of systems and processes using specialized techniques for continuous improvement such as process analysis and process mapping.
• Ability to effectively balance risks and opportunities by keeping track of compliance measures so improvements can be made.
• Ability to work with inter-disciplinary teams to facilitate conflict resolution and bring team to mutually agreeable consensus.
• Demonstrated knowledge of Municipal By-laws, Corporate Policies and Procedures, internal audit, internal controls, and cash management principles an asset.
• Proficient in various computer software applications: Excel, Power Point, Word, Visio, Share Point, SAP.