Manager, Development and Maintenance

NOTE: Effective April 1, 2024, the salary range for this position is $92,920 to $135,056 per year.

Are you a strong leader with experience developing high performance teams, technical expertise and proven experience in agile software development and digital transformation? If so, consider this opportunity to lead the transformation, implementation, maintenance, and enhancement of information systems that support the Ministry of Children, Community and Social Services (MCCSS).

About the Branch
Social Assistance I&IT Solutions (SAIS) @ MCCSS: At SAIS, we are dedicated to harnessing emerging technologies to improve access to essential services for those in need. Collaborate with a team committed to innovation and driving positive change in social assistance programs.

About the Opportunity
The SAIS branch is looking for an innovative leader with strong critical thinking and communication skills. This position will manage the effective delivery of applications such as MyBenefits, Social Assistance Digital Application (SADA), Messaging, Social Assistance Management System (SAMS), Disability Adjudication Database (DAD) and Debt Administration System (DAS). The successful candidate will work closely with staff from CYSSC, other divisions in the ministry, other ministry service providers and key stakeholders. This position will report to the Senior Manager within SAIS and will represent and act on behalf of the Senior Manager as required.

Please note: Attendance at the North York office (5700 Yonge Street) will be required in alignment with the Ontario Public Services' current hybrid work model.

Why Join Us?
• Impactful Work: Lead initiatives that directly impact communities by enhancing access to vital services through online platforms.
• Cutting-Edge Technology: Work with a forward-thinking team, leveraging emerging technologies such as microservices and cloud-native solutions to drive digital transformation.
• Inclusive Environment: Join a diverse and inclusive workplace where every voice is valued, fostering collaboration and continuous growth.

If you're a visionary leader with a drive for innovation and a commitment to social impact, we invite you to join us in making a difference.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

Your leadership will be crucial in guiding the team towards the achievement its business goals. It will be your responsibility to inspire and motivate your team to deliver their best performance and align the team's daily actions with the strategic vision of the ministry. You will contribute to the achievement of team goals by:

• Managing IT Solution Teams: Overseeing and guiding solution teams responsible for maintaining and delivering critical applications, ensuring alignment with organizational objectives. Leading teams through development cycles, delivering new business requirements, enhancing application performance, and onboarding new services or programs.
• Project Governance: Engaging in project governance and approvals, collaborating with other branches and areas for strategic alignment and infrastructure support. Providing oversight on project financial forecasts and executive level materials.
• Providing Technical Leadership: Offering technical leadership and oversight, leveraging emerging technologies such as microservices and cloud-native solutions to build and maintain critical applications.
• HR Management: Handling HR aspects of team management, including recruitment, performance management, and professional development.
• Collaborating with Stakeholders: Working closely with business stakeholders to support technology roadmaps, ensuring alignment with organizational goals.

How do I qualify?

Strategic Leadership Skills

• Effective leadership and management of teams, fostering an engaged and inclusive environment by communicating values, strategies, and expectations.
• Providing coaching and mentorship to support staff in achieving their personal career growth goals and project objectives.
• Being a people-focused leader, championing change and bringing out the best in teams.
• Exercising discretion and independent judgment to determine and manage work activities.

Technical Expertise

• Previous experience as an architect, system analyst, developer, or relevant credentials in computer science.
• Proven ability to manage all phases of large-scale project delivery, including analysis, design, implementation, and testing in a multi-platform environment.
• Analyzing complex technical challenges and proposing innovative solutions effectively.
• Implementing industry best practices such as Digital Business Modeling, Agile Development, and Quality Assurance.
• Demonstrating an innate desire to simplify technology solutions for effective application lifecycle management.
• Assessing, identifying, and recommending technology options aligned with client needs and organizational strategic goals.

Digital Project Management and Delivery Skills

• Championing the delivery of better, faster, and cheaper digital services.
• Knowledgeable in project management principles and methodologies.
• Assessing project progress, priorities, and risks to develop mitigation strategies.
• Ensuring project delivery meets quality standards, schedule, and approved budget while addressing changing or conflicting requirements.
• Analyzing and evaluating key technical, financial, and business impacts of proposed technology solutions.

Communication and Relationship Management Skills

• Tailoring communications to diverse audiences, including staff, clients, partners, vendors, and executives.
• Facilitating stakeholder consultations to validate needs and translate requirements into technical solutions.
• Engaging stakeholders to gain consensus and buy-in for change initiatives.
• Presenting complex solution options effectively and obtaining approvals.
• Maintaining transparent communication channels and managing expectations responsibly.