Technical Services Manager, Residential
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Technical Services Manager
Role: Guides maintenance teams to deliver exceptional resident satisfaction through effective property maintenance. Provides mentorship, fosters teamwork, and champions a customer-centric approach.
Responsibilities:
- Conduct frequent and comprehensive site visits to ensure maintenance teams are well-supported and properties are maintained to high standards.
- Mentor and support maintenance teams for preventive, corrective, and emergency maintenance.
- Cultivate expertise in building systems and ensure compliance with maintenance procedures.
- Drive energy management initiatives, collaborating with teams to achieve goals.
- Coordinate fire and life safety system certification, ensuring resident safety.
- Analyze service requests and maintenance trends to enhance response times and quality.
- Lead capital projects and budgeting, prioritizing resident satisfaction and safety.
- Provide leadership in OH&S and emergency response protocols, maintaining a calm demeanor and effective response in crises.
- Foster a culture of service excellence and continuous improvement.
- Develop strong, respectful relationships with vendors and business partners.
- Uphold customer service standards, resolving inquiries and fostering positive resident interactions.
- Utilize technology proficiently to enhance operational efficiency and communication.
Experience and Qualifications:
- High school diploma with mechanical and/or electrical certification.
- Preferred certifications: WHMIS, First Aid Training.
- 5+ years of progressive experience in building operations, emphasizing mentorship and teamwork.
- Highly organized and forward-thinking, with strong problem-solving skills.
- Excellent communicator and relationship-builder.
- Proficiency in MS Office, Yardi Voyager, CMMS and building automation systems.
- Comfortable with technology and adaptable to new systems.
- Valid driver's license and access to a vehicle.
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QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.