Senior Customer Support Engineer

October 30 2020
Industries Airspace, Aviation, National Defence
Categories Customer Service, Call Centres, Defence, Security, Engineering, Security, Protective Services, Defence, Support, Assistance
Montreal, QC

Specific Job Description

  • Works with potential airline and lessor third party customers to identify and develop creative business solutions for engine maintenance of their fleet and/or specific engines
  • Performs technical engine forecasting and analysis, develops engine work-scopes for proposals and prospective customer programs
  • Plays a key role in the creation and implementation of new products and services, business program enhancements, and sales pursuit strategies
  • Ensures the logical conversion of customer requirements into system solutions that increase the probability of win for the organization
  • Functions as a liaison between propulsion engineering, customer programs, and business development
  • Participates in pricing and performance reviews with management and customer representatives
  • Participates as a key member of the contract negotiating team.
Discretion/Latitude:
  • Works under general direction
  • Independently determines and develops approach to solutions while collaborating with other key stakeholders on solutions and strategy
  • Work is reviewed upon completion for adequacy in meeting objectives.
Impact:
  • Exerts some influence on the overall objectives and long-range goals of the organization
  • Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization.
Knowledge:
  • Complete understanding and application of commercial jet engine principles, concepts, practices, and standards
  • Extensive knowledge of the commercial engine Maintenance Repair and Overhaul (MRO) industry and company practices.
Liaison:
  • Frequent inter-organizational and outside customer contacts
  • Represents the organization in providing solutions to difficult technical issues associated with specific projects
  • Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations.
Problem Solving:
  • Provides technical solutions to a wide range of difficult problems
  • Solutions are imaginative, thorough, and practicable, and consistent with organizational objectives.
* This position will be Virtual. the incumbent will be working from home*

Business Environment

Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 98,000 people worldwide, including nearly 1,000 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada’s trusted defence and aerospace partner for over 75 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of major programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities.

Required skills, qualifications and experience

  • Engineering degree from an accredited university in a related discipline, or equivalent experience/combined education, with 6 years of professional experience: or 4 years of professional experience with a related Masters degree
  • Minimum 4 years in Managing engine fleet and engine processes
  • Minimum 4 years of experience in CFM56 engine work-scope in MRO or airline
  • Excellent customer service and relationship management skills
  • Effective problem resolution and prioritization skills
  • Understanding of customer requirements
  • Ability to work without direct supervision in a shop floor environment
  • Ability to deal and communicate effectively with internal and external Customers, with strong interpersonal skills.

Desired skills, qualifications and experience

  • Bilingual (English / French)

Equal Opportunity Statement

Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.

Apply now!

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