Traditional surveys fall short in today's world. That's why we built ThoughtExchange, a platform powered by cutting-edge AI that helps leaders meaningfully connect with their communities and uncover immediate, actionable insights that drive real change.

We empower K12 leaders with the high-quality data they need to make informed decisions and create lasting impact. Our mission fuels everything we do, and we're proud to work alongside a team of brilliant, curious, and collaborative individuals.

At ThoughtExchange, we're reshaping how organizations engage their people for good. If you're passionate about making a difference, we'd love to have you on the journey.

The Role

We are looking for a Senior Applied Machine Learning Scientist with a mission of building and owning the ML systems that power ThoughtExchange's AI capabilities. In this role, you'll take end-to-end ownership of complex machine learning projects from research and experimentation through to production that directly shape how our platform delivers insights to leaders across North America. As the foundational ML scientist on the team, your technical decisions will have an outsized impact on our product and the communities we serve. If you thrive in exploratory problem-solving, care deeply about technical quality, and want to see your work make a real difference, we'd love to hear from you.

What You'll Do

• Leads and is accountable for the full machine learning lifecycle from research and experimentation through to production, applying scientific methodology and sound technical trade-offs to deliver robust, scalable solutions
• Build and own the AI quality platform, including evaluation frameworks, monitoring, and guardrails, enabling engineers across the organization to safely iterate on prompts and models
• Research emerging ML technologies and methodologies, and drive adoption decisions for the team's tools and processes
• Leads open-ended analytical investigations, translating ambiguous business questions into structured approaches and actionable findings
• Leads the design of scalable, maintainable ML solutions, proactively managing technical debt and anticipating future needs
• Write clean, testable, and well-documented code for customer-facing features, data pipelines, and experimentation, and debug complex issues across product areas to resolve root causes
• Collaborate with Engineering, Product, and Design teams to elevate the team's technical practices and influence priorities

What We Think Is True About You

• 5+ years of professional experience in machine learning, data science, or software engineering with applied ML responsibility
• Strong programming skills in Python, with experience using common machine learning libraries and frameworks
• Deep understanding of machine learning fundamentals, statistical modeling, evaluation techniques, and system design principles
• Hands-on experience deploying and supporting machine learning models in production environments
• Experience working with relational databases (e.g., PostgreSQL) and large datasets
• Experience building or working with LLM evaluation and observability tooling (e.g., evals frameworks, prompt versioning, model comparison pipelines)
• Comfortable operating in both exploratory, ambiguous analytical contexts and structured production delivery
• Strong collaboration skills with the ability to explain complex technical concepts to non-technical colleagues

Nice to Have

• Master's or PhD in Machine Learning, Data Science, or a related field
• Familiarity with cloud-based systems and services, preferably AWS
• Familiarity with software engineering best practices including version control, testing, and CI/CD

Salary Range

The hiring range for this role is $141,848–157,609 CAD. Your specific compensation within this range is determined based on your job-related skills, knowledge, experience, and our internal equity assessment.

This job posting is for an actual vacancy.

We do not use artificial intelligence (AI) to screen resumes or evaluate candidate fit against job criteria. All interview and hiring decisions are made by people.

If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out, apply, and tell us more about yourself in your application. Research has shown that some individuals only apply when they feel 100% qualified. We are committed to removing obstacles to ensure we have the best talent.

ThoughtExchange prioritizes accessibility. Support is available upon request for candidates participating in all aspects of the selection process. Finally, we know from time to time, emergencies happen, and you may need to reschedule an interview - we understand and encourage you to be in communication without worrying about losing the opportunity or your credibility.

What we offer:

ThoughtExchange wants to ensure our people are heard, supported, and cared for, so we invest in our employees. We continuously ask our employees what they need to ensure we're supporting their successes in the workplace and in life.

We are proud to offer our employees the following:

Benefits & Well-Being: From day one, you'll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide wellness days off scheduled throughout the year. Our benefits package also includes maternity & parental leave top-up programs, as well as access to Maple & Inklbot, which support our employees' primary care, mental health, and wellness needs.

Flexibility: We've been remote-first for over ten years. We're contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self. You know the circumstances in which you excel—where you work and how you structure your day.

Culture: We walk the walk when it comes to our product, ensuring that no critical decisions are made without including our employees' perspectives. We value and prioritize everyone's voice, so we use our anonymous, anti-bias platform to ensure people feel comfortable sharing their genuine thoughts and feedback.

Compensation: We want you to do your best work, and part of that is being happy with your compensation. We pay fairly, considering the complexities of market rates, experience, location, and demand. We believe in pay transparency and pay equity. In addition to competitive pay and benefits, employees receive share options when joining the company.

Connection: In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every few years in some pretty cool locations. We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel.

Growth: We host regular learning sessions. You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career.