Job Description

Position:

Systems Administrator 

Reports To:

Director of Information Technology

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

OVERVIEW 

The IT System Administrator is responsible for maintaining, monitoring, administrating and repairing information/communication technology, and hardware/software equipment. Working under the direction of the Director of Information Technology, this position requires excellent customer service, technical, and organizational skills. Resourcefulness is a necessary skill in this role with the successful candidate also able to able to diagnose and resolve problems quickly.

Teamwork and a culture of service is paramount in this IT department. We consistently go above and beyond to provide the customer, who are also our colleagues, a superior level of service. Parq Casino IT department is an ideal place for the professional serious about a career in IT, utilizing state of the art equipment and cutting edge technology as opportunities for growth and learning.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Companywide events
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

• Install, manage, and maintain servers, operating systems, telecommunications equipment and systems software
• Manage daily IT operations issues and provide escalation for critical systems outages
• Analyze and resolve enterprise hardware and software problems in a timely and accurate fashion
• Implement and maintain enterprise security solutions; including anti-virus and disaster recovery plans with supporting documents
• Routinely inspect all supported equipment on property, identifying potential problems and coordinating necessary repairs
• Create and document technical procedures for the Information Technology department
• Coordinate the troubleshooting and repair of all supported equipment on property
• Perform basic support functions including installing/configuring PCs, laptops, mobile devices, printers, peripheral, and office automation software
• Maintain thorough documentation of file servers and network operating systems
• Remain on-call on a 24-hour basis for all emergency support situations
• Develop appropriate standards and procedures for network and server administration
• Enforce standards of security, system integrity and confidentiality within the team, and routinely inspecting all supported equipment on property
• Assist with managing and mentoring IT Technicians in the department

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in computer science or a combination of relevant education and experience
• Minimum of 4 years’ experience a mid to large IT customer service organization
• Casino, hotel, and /or Point of Systems experience preferred
• Must have expertise in Windows Server 2019 administration, Exchange 2019, backup software, VMware, and SANs
• Outstanding communication and interpersonal abilities while working closely with various departments
• Highly organized and detail oriented to be able to perform many tasks at one time
• Broad knowledge of computer applications, system installation, troubleshooting, problem determination, and operation techniques
• Willingness to learn new technologies rapidly and become proficient at implementing technologies quickly
• Must possess superior computer skills, and be proficient in software applications currently in use by the company
• Ability to meet deadlines in a rapidly changing business environment
• Microsoft Certified Solutions Expert (MCSE) or MS Certified Professional (MCP) is preferred

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Ability to obtain and maintain GAMW registration 
• Ability to complete all BCLC required trainings
• Serving it Right certification

PHYSICAL REQUIREMENTS

• Able to lift, handle, and transport materials that are over 20lbs
• Required to sit, stand and walk during working hours 

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us. 

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations