• As Team Lead, Post Sale Solutions Engineering, you’ll lead a team of Customer Success Solutions Engineers responsible for delivering technical value to Noibu’s customers, maintaining technical buy-in, and driving successful adoption and renewal of our products
• This is a true player-coach role: you’ll spend part of your time as a Senior Solutions Engineer working directly with strategic customers, and part of your time coaching, mentoring, and developing a high-performing team
• Reporting to the Director, Solutions Engineering & Support, you’ll act as a coach, strategist, and senior technical lead for the team, while partnering closely with Customer Success, Product, and Engineering leaders to help shape how our team operates as we scale
• Coach and develop the team. Mentor a team of Solutions Engineers through 1:1s, feedback, and career development — and support hiring and onboarding as the team grows
• Own team performance. Monitor team KPIs (e.g., retention, resolution time, product adoption), run performance reviews, and partner with your manager on goal-setting and improvement plans
• Own the most strategic accounts. Personally lead the technical relationships with our most complex, highest-value customers — driving investigations, strategic conversations, and the technical solutions that keep them growing
• Protect and grow the book. Help the team identify at-risk accounts early, build mitigation strategies, and deepen technical relationships with key customer stakeholders
• Partner cross-functionally. Align closely with CSM Managers on account strategy and act as the team’s liaison to Product and Engineering on feedback, testing, and launches
• Stay technically sharp. Maintain deep expertise in Noibu’s product, roadmap, and competitive positioning so you can lead from the front on every customer conversation

Benefits

• Health Care Spending Account
• Health & Dental Benefits from day 1
• Unlimited Vacation
• Endless Learning & Growth
• The Best Tech
• Accessible Team Socials
• Flexible Working Style- You’re a confident, polished communicator who can simplify complex technical concepts for non-technical audiences and command the room on a strategic customer call
• You’re customer-obsessed and commercially aware — you understand how technical adoption ties directly to retention, expansion, and revenue
• You’re proactive, organized, and able to juggle player-coach responsibilities without dropping the ball on either
• You’re comfortable using AI tools to improve efficiency, reduce workload, and elevate the quality of your output and your team’s
• Led or formally mentored other engineers, whether as a team lead, senior IC mentor, or manager, and you genuinely enjoy helping people grow
• 5+ years of experience in a Solutions Engineering, Solutions Consulting, or Technical Customer Success role, ideally in a SaaS environment
• You’re technically strong comfortable with JavaScript, browser dev tools, web technologies, and debugging complex front-end issues. You can hold your own in technical conversations with engineering stakeholders on the customer side
• Experience working with ecommerce platforms (Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, etc.) or in the ecommerce analytics/monitoring space
• Background working with session replay, error monitoring, RUM, APM, or experience analytics tools
• Familiarity with Customer Success operating models and KPIs (e.g., gross and net revenue retention, adoption metrics)
• Experience supporting renewals, expansion, or gross revenue retention (GRR) targets as part of a post-sales technical function
• Prior experience helping scale a Solutions Engineering function at a growth-stage SaaS company