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Field Service-Customer Support Engineer – Semicon

esmo USA Corp.

Roseville, California

Email us at: careers-usa(at)esmo-ag.com

To support our growth, esmo USA is seeking an outstanding individual for a Field Service Engineer role based out of our Roseville, California facility.

Purpose

Perform onsite/offsite support activities in North America. Position requires on-site product installation, customer training, integration, maintenance, and repair for our line of Engineering Test Handler and Manipulators/Docking systems. Assume responsibility for customer satisfaction and promote and maintain positive relationships exercising good judgment in resolving customer issues.

Description

Candidate must possess excellent organization and communication skills, able to schedule and prepare Service calls and supporting the Sales team, troubleshoot and complete tasks with minimal supervision. Provide pre and post-sales support (onsite and remotely), generate detailed service reports and conduct training and equipment demonstrations.

Ideal candidate is a self-starter / learner, mechanically inclined, proficient with hand tools, knowledgeable with electronics, MS Office Software and familiar with ATE tester equipment.

Qualifications/Requirements

Have a valid/current USA-issued Driver’s License, Passport and Covid-19 vaccination certificate.

Must be able to obtain clearance to enter various customer’s facilities, have flexibility to travel domestically and internationally with short notices up to 70% of the time, have a credit card for maintaining reimbursable travel expenses.

A minimum of two-year Technical college degree or experience in service/semiconductor test floor/lab experience.

ATE Test Handler and/or Wafer test applications/equipment knowledge/experience are highly desirable.

Must be authorized to work in the USA (we are currently not sponsoring working visa)

About Us

Since its foundation in 2001, esmo has become one of the leading, international suppliers for manipulators, docking/interface, and handler systems. As a full-service system integrator, esmo semicon offers a full suite of ATE hardware solutions for the semiconductor industry.

As an internationally operating group of companies, esmo AG – headquartered in Rosenheim, Germany, with facilities in Singapore, China and California, USA – continues to expand its global operations and continuously setting new benchmarks for the future.

esmo USA Corp. – an equal opportunity employer

Aside from competitive salaries, we offer PTO, paid leave and public holidays, 401(k) plan match, paid health and dental/vision benefits, as well as attractive career opportunities and an employee-oriented work environment.

For administrative reasons, we should ask you to refrain from phone calls or walk-ins without previous appointments. Thank you for your understanding.

We look forward to getting to know you.

Please apply at: careers-usa(at)esmo-ag.com

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