Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play!

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack!

The General Maintenance is responsible for for maintaining the facility and its systems to ensure a safe, clean, and comfortable environment for Pack Members and guests. This role requires a proactive, adaptable individual who thrives in a hands-on, fast-paced setting and is focused on improving daily operations.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Perform interior and exterior preventive and corrective maintenance as directed by management.
• Service and inspect HVAC, plumbing, mechanical, and life safety systems on a scheduled basis.
• Respond to and complete maintenance work orders.
• Conduct routine inspections and testing of emergency power and life safety systems.
• Operate lifts for décor installation, seasonal lighting, high cleaning, and lighting repairs.
• Monitor and operate the Building Automation System.
• Assist in diagnosing technical issues and recommend corrective actions.
• Oversee contractors to ensure compliance with building standards.
• Maintain an accurate daily shift log.
• Perform general maintenance tasks as needed.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Operate and maintain tools and equipment safely and effectively.
• Follow proper safety procedures for equipment use, lifting, and bending.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.

Qualifications & Traits

• 3–5 years of building maintenance experience, ideally in hospitality.
• Strong communication and interpersonal skills.
• Aerial lift and Working at Heights training an asset.
• Flexible to work evenings, weekends, and occasional overnights.
• Familiar with Building Automation Systems, preferably Honeywell EBI.
• Ensures compliance with relevant standards, regulations, and codes.

Physical Requirements

• Capable of walking, standing, crawling, bending, twisting, reaching above shoulder level, crouching/squatting, and kneeling.
• Capable of climbing ladders up to 16' tall and multiple flights of stairs, up to 90 steps at a time, multiple times a day.
• Dexterity of the fingers and hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Ability to work outdoors as needed, in all weather conditions year-round.
• Capable of working at heights and in tight spaces.
• Ability to lift, push and pull up to 70lbs.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.