Education: Secondary (high) school graduation certificate. Work setting: On-site customer service. Repair. Service. Tasks: Install, arrange, remove and maintain telephone equipment, wiring and associated hardware. Repair or replace defective telephone equipment. Complete and maintain test and service reports. Determine nature, cause and location of trouble. Operate computerized testing systems to conduct service tests on customer lines and equipment. Determine work assignments. Splice, join and connect wires. Computer and technology knowledge: Telephone system. Computerized testing system. Area of specialization: Telephone installation and repair. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Bending, crouching, kneeling. Manual dexterity. Personal suitability: Client focus. Flexibility. Judgement. Organized. Reliability. Team player. Experience: 1 year to less than 2 years. Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .