ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. We work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our collaborative and flexible working environment. Our organizational ambition centers around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

WHO ARE WE?
We are the Global Wellbeing team focused on one of Unilever’s largest growth opportunities – the €140bn Wellbeing space defined by Vitamins, Minerals, and Supplements (VMS).

OUR BUSINESS
Unilever’s Wellbeing Collective Group (WBC) holds the company’s health and wellness brands and the portfolio of brands that includes Equilibra (Italy) and US acquired brands Olly, Liquid IV, Nutrafol, SmartyPants, Welly and Onnit. Each brand is completely unique and focused on giving consumers superior experiences within their respective spaces and target segments. We are committed to continuing to grow this strategic business for Unilever by leveraging the full strength of Unilever’s capabilities and expanding the reach of our portfolio internationally. We work in an agile, fast-moving environment, collaboratively within the team and with our Unilever colleagues around the world. We work in a project-based, networked way where everyone needs to be able to take a step back and think strategically, as well as roll up their sleeves and get their hands dirty, to be entrepreneurial and experiment, as well as bring in the best of Unilever and work the structures of a large company, and to take charge and lead, as well as follow and support others.

JOB RESPONSIBILITIES
This role is accountable for end to end Quality Assurance for Wellbeing Collective products in Canada, covering both innovation delivery and post launch market quality, while ensuring full compliance with Health Canada GMP expectations and Unilever Quality Standards.
The role also has line management responsibility for a temporary Quality Specliatis, ensuring operational continuity, workload balance, and execution of day to day quality activities in the Canadian market.

KEY RESPONSIBILITIES
Quality & Compliance (Canada Market Ownership)

• Own and ensure Health Canada GMP and NHP quality compliance for all WBC products commercialized in Canada.
• Act as QA lead for market readiness, ensuring all quality deliverables (release, stability, specs, ICQA, CC) are completed and approved prior to launch.
• Lead post launch quality oversight, including complaints management, investigations, market deviations, concessions, and risk assessment.
• Ensure consumer/ customer complaints are handled with speed for closure. Coordinated with various supplying sites/ OpCos (Operating Companies) for fact based and logical reply to the consumer.
• Maintain and improve Canadian QMS performance, audits, self assessments, and compliance indicators.

Innovation & Change Management

• Lead and contribute the geo-expansion projects for Canada as per the business growth aspirations.
• Collaborate with the US supplying operating companies and contract manufacturers externally (within Canada and overseas) for quality relates matters including Quality Control activities, food safety, compliance and drive to resolve them with logical conclusion.
• Provide QA leadership for innovation, renovation, and change control activities, aligned with WBC and global Quality governance.
• Ensure Technical Transfer, ICQA, Change Controls, and Stability strategies are robust, compliant, and delivered OTIF.
• Partner with Global QA, R&D, Regulatory, Supply Chain, and external CMs/laboratories to enable speed to market without increasing risk.

People Leadership & Operational Management

• Directly manage a temporary Quality Coordinator (contractor) supporting Canadian quality activities.
• Define priorities, delegate tasks, review deliverables, and provide technical guidance to ensure quality execution and compliance.
• Ensure continuity of operations during periods of high project volume and critical launches.
• Coach and develop quality capability within the Canada scope, even within a temporary resource model.

Systems & Ways of Working

• Own deployment and effective usage of QualityOne (Veeva) for Canada related NCRs, CCs, investigations, and documentation.
• Drive harmonization between global WBC quality processes and local Canadian requirements, ensuring clarity of responsibilities across functions.
• Identify opportunities for process simplification, standardization, and efficiency gains.

Stakeholder Management & Leadership

• Act as the primary Quality point of contact for Canada within Wellbeing IE.
• Provide clear, risk based quality recommendations to senior stakeholders and decision boards.
• Train and educate cross functional teams on Quality, GMP, and Health Canada expectations.
• Represent Quality in governance, escalation, and business decision forums.

Market Quality Operations (MQO – Post Launch Ownership)

• Own post launch Quality for the Canadian market, acting as the primary MQO Quality lead.
• Lead and govern:

o Consumer and customer complaints management, including investigations and trend analysis, Market deviations, concessions, and escalations, Stability monitoring and shelf life management, Ongoing risk assessment for existing SKUs.

• Ensure timely, compliant closure of all quality events, with clear root cause analysis and sustainable actions.

• Protect consumer safety, compliance status, and brand reputation through strong MQO controls.

Critical Skills & Capabilities

• Strong expertise in GMP, Quality Systems, and regulated markets.

• Proven experience managing innovation pipelines and post launch quality activities.

• Demonstrated people leadership, including oversight of contractor or temporary resources.

• Strong stakeholder management, influencing, and risk based decision making skills.

Experience & Qualifications

• Bachelor’s degree in pharmacy, Food Engineering, Chemical Engineering, Biotechnology, or related fields.

• Experience in Quality Assurance/Quality Control within consumer goods, nutraceuticals, supplements, or food industry.

• Knowledge and experience with Canadian Food and NHP Regulations and associated guidelines

• Experience with North American suppliers is an asset.

• Knowledge of SAP, QMS, SOPs, CAPA, and fundamental quality processes.

• Familiarity with product specifications, CoAs, analytical results, and quality investigations.

• Experience with post launch monitoring and operational quality controls.

• Strong ownership mentality and accountability.

• Excellent communication and cross functional collaboration skills.

• Ability to work independently as an external contractor.

• High level of organization, discipline, and attention to detail.

• Demonstrated experience supporting product launches, renovations, and regulated markets.

The location details in a job posting are considered requirements of that position. Candidates who wish to be considered for a location-based role must be willing to reside within a commutable distance and adhere to the in-person work requirements for location (office, R&D facility or factory) as indicated in the posting. This means that Remote based candidates will not be considered for location-based roles unless they adhere to the afore mentioned requirements. Any candidate may apply to a position that has a remote location requirement and is eligible to be considered if they meet the other requirements of the job posting and reside in a state with eligible jurisdiction.
In order to apply for this job opportunity, you must:

• Meet the listed qualifications of the role

• Upload an updated resume.

If you are selected for an interview, you can expect:

• To be notified by the hiring manager
• To be provided feedback by the hiring manager once the final candidate has accepted the role.

Pay: The pay range for this position is $98,200-$147,200. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Long-Term Incentive (LTI): This position is LTI eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverage for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Unilever uses artificial intelligence tools in the hiring process to screen or assess applicants. However, hiring decisions will be made by the line manager and in accordance with applicable employment standards and human rights laws. All information collected, used or disclosed during the application and interview process will be subject to Unilever’s Privacy Policy

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous au NA.Accommodations@unilever.com. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.