Full-time Maintenance Planner at Thermea Spa Village Whitby

Elsewhere is here. We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby allows its guests to escape the hectic pace of modern life and reconnect with nature. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for those who dream of being elsewhere.

We truly believe it takes a village. We invite you to be a part of ours.

We are seeking a passionate Planner in Whitby, Ontario to join our village.

Our mission is to “Give Life a Moment’s Rest”, offering our guests a chance to leave their troubles behind, rediscover their own well-being and connect with nature and each other. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. We live by our Values- “It Takes a Village”, “Yee-Haw”, “No Trouble”, and Shhhpa!”. Always caring, enthusiastic, willing to help, conscientious, discrete—and most of all, respectful. We deeply care about and for everyone—guests and fellow artisans alike.

What we need 

Reporting to the Manager of Technical Services, the Planner acts as the central coordination point between Technical Services, Operations, Procurement, Project Teams, and other stakeholders to ensure work is properly prioritized, communicated, resourced, and executed with minimal operational disruption. A technical role, they are responsible for the detailed preparation of all information and resources required to execute maintenance work before it is handed to the Scheduler for scheduling. The Planner will plan for future Work Orders based on requests and work in accordance with required completion dates and operational priorities, focusing on future weeks rather than the current weeks activities. The main responsibility of the Planner will be to provide technicians performing the work with all technical information, necessary spare parts, an estimate of required time, and a list of special tools needed to complete tasks described in the Work Order.

Key Objectives: 

• Planning maintenance interventions based on operational priorities, on a weekly cadence
• Minimize operational disruption through proactive planning and stakeholder coordination
• Balance maintenance, project, and operational priorities 
• Support task scheduling to optimize resources utilization
• Anticipate and resolve planning conflicts before they affect operational performance
• Ensure availability of required parts and equipment
• Reduce unplanned downtime and improve asset reliability
• Produce performance reports and tracking indicators
• Contribute to continuous improvement of maintenance processes
• Demonstrate the departments Standard of Attitude in all aspects of planning and coordination

What you’ll do 

Plan the work: 

• Identify and ensure availability of human resources, equipment, materials, special tools, procedures and instructions required to perform the work according to standards
• Analysis of the workload to classify Work Orders to be planned according to execution priority, based on equipment criticality and task priority
• Raise and resolve issues related to priority, scope of work, or completion dates jointly with Specialists or the Maintenance Supervisor 
• Estimate and obtain costs for materials, labor, contractors, and equipment rental required for Work Order execution/Involve Supervisors for contractor work performed under their responsibility
• Identify resource conflicts, operational risks and competing priorities and provide recommendations to leadership before execution impacts operations, safety, guest experience or project outcomes.
• Ensure all stakeholders impacted by planned work are informed in advance and understand operational impacts, timelines, and resource requirements
• Verify that planned work does not present health, safety, or environmental risks before insertion into the following weeks plan. 

Distribute and present the work planned:

• Coordinate and lead inter departmental meetings: a weekly closeout meeting, a working planning meeting, and a short (15 minute) daily meeting to ensure alignment on prioritization, planning and coordination needs for new Work Orders
• Lead the weekly Maintenance Planning Review meeting with Directors of different departments, presenting the following weeks plan and ensuring all work to be executed the following week is fully planned prior to the meeting

Follow World Class Reliability Centered/Continuous Improvement Practices: 

• Maintain and optimize preventative and predictive maintenance instructions and methods
• Develop work procedures with Technicians and Supervisor when no manufacturer procedure is provided
• Create all standard jobs to facilitate future planning and limit planning errors
• Implement best reliability and maintenance planning techniques to use resources optimally
• Analyze and recommend necessary actions to prevent or eliminate repetitive failures and risk of breakdown
• Create and maintain equipment files and manage the work backlog
• Submit inventory addition requests for frequently used parts
• Update critical spare parts list in the equipment file

What we are looking for

Education and Experience

• College or University diploma/degree in industrial maintenance, mechanical, electrical engineering, or a related field.
• Any combination of relevant technical training and equivalent experience may be considered.
• Minimum of 3-5 years of experience in maintenance, planning, or a similar role.

Technical/Vocational Skills

• Proficiency in CMMS and planning tools (e.g., Websynco, SAP PM, Maximo, Infor EAM)
• Knowledge of industrial maintenance processes (preventative, corrective, predictive)
• Ability to read and interpret technical drawings, diagrams and bills of material
• Understanding of logistics and supply chain processes related to maintenance
• Knowledge of health, safety and environmental procedures (eg Lock Out Tag Out)

Personal Attributes

• Rigour and organizational skills to manage complex schedules 
• Strong time management and prioritization skills
• Analytical mindset in order to optimize interventions and minimize downtime
• Results oriented with a focus on operational performance 
• Excellent communication across all levels
• Ability to work under pressure in a dynamic environment 
• Proactivity and autonomy in resolving scheduling conflicts
• Team spirit and ability to coordinate multiple stakeholders

Compensation

• Annual compensation for the role is expected to be in the range of $60,000-$80,000
• Free Thermal Experience 
• Group Benefit Insurance

When

You will typically work a Monday-Friday schedule, however we operate 7 days a week and so flexibility is required if needed (days, evenings, weekends, holidays).

At Thermea Spa Village we are committed to fostering an inclusive, accessible environment, where all employees and guests feel valued, respected and supported. Accommodations are available upon request for candidates throughout the hiring process. If you require an accommodation, please let us know so that we can work with you to meet your needs.

The use of AI may be applied during the recruitment process only to provide an overall job suitability score. It will not be used to choose or discard applicants