Inclusion without Exception Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes. TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index Update with fy24 data.

About the Role Systems Analyst specializing in Non-Functional Requirements (NFRs) responsible for ensuring that systems, applications, and infrastructure meet performance, security, usability, and reliability standards. This specialist focuses on how our Core Banking Platform performs, acting as a technical bridge between business stakeholders, development teams, and IT operations to ensure high operational standards.

Key Responsibilities Requirements Elicitation & Documentation: Identifying and documenting NFRs, such as system capacity, uptime, response times, and security compliance. Performance & Security Monitoring: Reviewing IT infrastructure, monitoring security tools to mitigate risks, and identifying bottlenecks that could slow work or increase costs. System Testing & Quality Assurance: Identifying and documenting requirements for technical tests—specifically load testing, stress testing, and security scanning—to ensure systems meet performance benchmarks. Proactive Monitoring: Use observability platforms (e.g. Grafana, Microsoft App Insights, Splunk, etc.) to monitor the health and performance of applications, databases, servers, and networks. Alert Management: Configure, maintain, and tune alerting thresholds to ensure accurate notifications while minimizing noise. Compliance & Standards: Ensuring systems meet legal, regulatory, and organizational standards for data integrity, security, and accessibility. Technical Optimization: Analyzing and improving existing system configurations and system logs to identify performance bottlenecks, and recommend or implement optimizations, maximizing efficiency, reliability, and accuracy. Automation: Recommend scripts to automate routine maintenance, report generation, and data extraction. Documentation: Create and maintain technical documentation, including SOPs (Standard Operating Procedures), playbooks, and knowledge base articles. Collaboration: Work with core banking, QA, DevOps, Observability, Command Centre, and development teams to ensure proper monitoring coverage during, and after, software deployments. Contingency Planning: Review current disaster recovery and business continuity plans and recommend enhancements based on upgraded platforms.

Key Performance Areas (NFRs) Performance & Scalability: Response times, throughput, and capability to handle growth. Security: Data protection, vulnerability assessment, and risk management. Reliability & Availability: System uptime, failover capabilities, and redundancy. Usability & Maintainability: Ease of use and ease of system support. Required Technical Skills and Experience Temenos : Working experience on Temenos Core banking platform like Temenos Transact, Temenos Payment. Monitoring experience through Temenos Telemetry Monitoring Tools: Experience with tools like Splunk, Grafana, Microsoft App Insights. Infrastructure Knowledge: Strong understanding of Windows/Linux operating systems, servers, and middleware. Scripting & Querying: Proficiency in SQL and scripting languages (e.g., Python, PowerShell) for data analysis and automation. Cloud & Network: Familiarity with cloud environments (AWS, Azure) and network components (LAN/WAN, firewalls). ITIL Framework: Understanding incidents, problems, and change management processes. Hands on experience of AA Deposits products configurations on Temenos core.

Required Skills and Qualifications Technical Expertise: Strong background in IT, including knowledge of databases (SQL), operating systems, network protocols, and system architecture. Analytical Skills: Ability to analyze complex technical systems and conduct root cause analysis. Documentation: Ability to translate technical findings into detailed reports and technical documentation. Collaboration: Strong interpersonal skills to work between developers, project teams, and stakeholders.

This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Equal Opportunity Statement Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources. Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.