Technical Writer, Quality Assurance and Accreditation
About the role
Description JOB SUMMARY:Reporting to the Regional Director, the Technical Writer supports Vancouver Coastal Health (VCH) in meeting and sustaining compliance with external assurance and accreditation programs, including Accreditation Canada and other regulatory or certification bodies.Working and partnering with organizational, clinical and quality leadership, this role is responsible for the development, coordination, and standardization of documentation required across the organization’s quality assurance programs. The Technical Writer ensures that evidence, procedures, and supporting materials are clear, accurate, and aligned with external standards, while supporting a shift toward continuous quality improvement and ongoing readiness for accreditation activities.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QUALIFICATIONS:Bachelor’s degree in Health Sciences, Communications, Public Administration, or a related field, supplemented with five or more years of experience in technical writing, preferably in healthcare, quality, or regulatory environments or an equivalent combination of education, training and experience. Experience supporting accreditation, certification, or regulatory compliance initiatives (e.g., Accreditation Canada) is preferred. Experience working in complex health systems or large organizations is an asset.ROLE SPECIFIC EXPERTISE:• Strong writing, editing, and document design skills with exceptional attention to detail.• Ability to interpret, synthesize and translate complex clinical and operational information and standards into clear and actionable documentation.• Knowledge of healthcare quality frameworks, accreditation standards, and continuous improvement methodologies.• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.• Demonstrated ability to interpret standards and translate them into action.• Strong project coordination and organizational skills.• Strong commitment to accuracy, consistency and continuous improvement.• Demonstrated ability to manage multiple priorities in a dynamic, evolving accreditation environment.• Proficiency with document management systems and Microsoft 365 tools.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open-minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.
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Technical Writer, Quality Assurance and Accreditation
About the role
Description JOB SUMMARY:Reporting to the Regional Director, the Technical Writer supports Vancouver Coastal Health (VCH) in meeting and sustaining compliance with external assurance and accreditation programs, including Accreditation Canada and other regulatory or certification bodies.Working and partnering with organizational, clinical and quality leadership, this role is responsible for the development, coordination, and standardization of documentation required across the organization’s quality assurance programs. The Technical Writer ensures that evidence, procedures, and supporting materials are clear, accurate, and aligned with external standards, while supporting a shift toward continuous quality improvement and ongoing readiness for accreditation activities.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QUALIFICATIONS:Bachelor’s degree in Health Sciences, Communications, Public Administration, or a related field, supplemented with five or more years of experience in technical writing, preferably in healthcare, quality, or regulatory environments or an equivalent combination of education, training and experience. Experience supporting accreditation, certification, or regulatory compliance initiatives (e.g., Accreditation Canada) is preferred. Experience working in complex health systems or large organizations is an asset.ROLE SPECIFIC EXPERTISE:• Strong writing, editing, and document design skills with exceptional attention to detail.• Ability to interpret, synthesize and translate complex clinical and operational information and standards into clear and actionable documentation.• Knowledge of healthcare quality frameworks, accreditation standards, and continuous improvement methodologies.• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.• Demonstrated ability to interpret standards and translate them into action.• Strong project coordination and organizational skills.• Strong commitment to accuracy, consistency and continuous improvement.• Demonstrated ability to manage multiple priorities in a dynamic, evolving accreditation environment.• Proficiency with document management systems and Microsoft 365 tools.• Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:• You are compassionate, empathetic, and sensitive to the needs of others.• You are respectful, treating people as equals, and valuing others’ perspectives and differences.• You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:• You are open-minded, always receptive to different perspectives and ways of doing things.• You are curious and ask questions to find a deeper understanding.• You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:• You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.• You are a solution finder, empowered to solve the challenges we face in healthcare.• You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.