JOB SUMMARY Reporting to the General Manager, the Maintenance Manager is responsible for performing a variety of maintenance and repair tasks in order to keep the hotel in compliance with Choice Hotels and government?s standards for functionality, cleanliness, safety, and security.

DUTIES & RESPONSIBILITIES The following is a list of the essential duties and responsibilities of this job. The tasks and time spent performing each task may vary as business needs require. Clarion Hotel Sudbury maintains the right to modify job duties and responsibilities at its discretion.

DUTIES Maintenance Responsibilities

• Maintain the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order

• Ensure all paint and flooring meet company standards

• Repair or replace all HVAC systems such as individual air conditioning units as needed

• Clean and maintain the hotel?s exterior spaces such as the parking lot, swimming pool, landscaping, etc.

Guest Service (Ongoing)

• Offer guests assistance whenever possible

• Responsible for resolving escalated customer relations issues

• Answer inquiries pertaining to hotel policies and services

• Must appropriately address guest requests to ensure customers are satisfied with the hotel?s services and accommodations

• Responsible for positively representing and promoting the property

• Ensure systems and procedures are in place and followed for guest safety and

security

• Assist guests and staff with anything that they may need from a maintenance

perspective

*Other Duties as Assigned *

• Assist other maintenance staff as needed

• Properly secure all tools, equipment, and supplies after use

• Report any major repair issues or request to the General Manager

• Perform other duties as they may be assigned by the management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Area Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Ability to efficiently work under time constraints

• Possesses good organizational and prioritization skills

• Able to work independently and with others

• Superior customer service and communication skills

• Ability to work independently

• Able to work a flexible schedule

• Possesses the physical ability to perform all of the job duties within a defined period of time

Educational Requirements Education Required: High School Diploma, GED, or equivalent years of relevant work experience required

Work Experience Requirements

• Work experience required: 1+ years of previous maintenance/grounds experience

• Job related experience required: 1+ years of previous maintenance/grounds experience

Technical Requirements

Equipment: Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills

Competencies Customer Focus

• Efficiently and effectively addressing the needs of our customers by asking questions to identify and understand their needs, interests, and goals.

• Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers.

• Ensuring accurate and timely information is provided to our customers and inform them of commitment times or performance guarantees.

• Follow up with customers following service delivery to ensure issues/concerns are resolved, adjust services based on customer feedback and anticipate the future needs of the custom