WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Site Supervisor Print & Scanning Services

We are seeking a hands-on, customer-focused Site Supervisor to lead print and scanning operations at a client location. This role is responsible for overseeing daily service delivery, supervising a team, and ensuring high-quality, timely execution of print and imaging services.

Key Responsibilities

Onsite Leadership & Operations

• Oversee day-to-day onsite print and scanning operations, ensuring services are delivered efficiently and meet client expectations
• Supervise and support a team responsible for document preparation, scanning, indexing, printing, and finishing work
• Balance hands-on operational work with leadership responsibilities in a fast-paced environment
• Monitor workflows, prioritize tasks, and ensure deadlines and SLAs are consistently met

Service Delivery & Quality Control

• Ensure all print and imaging work is completed accurately, securely, and in accordance with established procedures and quality standards
• Oversee document lifecycle processes including preparation, scanning, indexing, QA, and delivery
• Conduct regular quality checks and drive continuous improvement in processes and efficiency
• Maintain production tracking and reporting to support operational visibility

Client Relationship Management

• Act as the primary point of contact for onsite client stakeholders
• Build strong relationships and proactively identify client needs and opportunities for service improvement
• Ensure a high level of customer satisfaction through responsive and professional service delivery
• Follow up with client on survey results
• Attend monthly safety meetings

Print & Scanning Operations

• Oversee printing, scanning, finishing, and distribution activities (cutting, binding, packaging, etc.)
• Ensure proper handling of sensitive and confidential information
• Monitor equipment performance and coordinate maintenance or troubleshooting as needed
• Manage production supplies, inventory, and ordering
• Cooridinate with the clients mailroom to deliver projects on time

Team Management

• Lead, coach, and develop onsite team members
• Provide training and ensure adherence to processes, safety standards, and best practices
• Support scheduling, workload allocation, and performance management

Qualifications

Education & Experience

• Post-secondary education or equivalent experience in operations, imaging, or print services
• 3–5+ years of experience in print production, document scanning, or managed services
• Previous leadership or supervisory experience is strongly preferred
• Onsite experience is considered an asset.

Skills & Competencies

• Strong organizational and time management skills with the ability to manage competing priorities
• Excellent communication and customer service skills
• Proven ability to lead teams while remaining hands-on
• Detail-oriented with a strong focus on quality and accuracy
• Comfortable working in a fast-paced, deadline-driven environment
• Technical aptitude with print and scanning equipment

Requirements

• Pre- Employment Alcohol & drug testing is required
• CSO is required for site access
• Random Alcohol & Drug testing is also conducted at this location
• Criminal background check is required
• Must have a valid class 5 drivers license
• Must able to lift up to 50lbs

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.