ABOUT INFO-TECH RESEARCH GROUP

Info-Tech Research Group is a global leader in IT research and advisory services, helping organizations make better technology decisions. Our Toronto headquarters at 888 Yonge Street — the Historic Masonic Temple — reflects who we are: a company that values both history and innovation, and invests in the kind of workplace where great work can happen. We work hard, we move fast, and we like to have fun doing it.

ABOUT THE ROLE

888 Yonge is a multi-tenant heritage building with three distinct occupants: Info-Tech Research Group as the primary corporate office tenant, The Concert Hall as a major live music venue, and a smaller commercial real estate office. Each tenant operates on different schedules and has unique operational needs, requiring a balanced and responsive approach to building management.

We are seeking an experienced, hands-on Building Manager to oversee day-to-day operations across the facility, working closely with tenants, vendors, and service providers to ensure smooth building operations. The role includes supporting both standard business-hour operations and occasional evening or weekend needs tied to venue events, though most after-hours support can typically be managed remotely (e.g. BAS adjustments).

As a designated heritage property, the building also requires careful attention to the preservation of protected architectural elements and compliance with applicable heritage guidelines when overseeing building work.

WHO YOU ARE

The right person for this role is equally comfortable supporting live event operations, troubleshooting building systems, and managing vendor relationships. You take pride in well-run spaces, notice issues before they escalate, and enjoy being the go-to person people rely on.

• Personable and approachable, with the ability to build strong relationships across tenants, staff, contractors, and vendors
• Proactive problem-solver who takes initiative and follows through
• Detail-oriented, with a preventative approach to maintenance and operations
• Comfortable managing competing priorities and stakeholder needs with professionalism and good judgment
• Interest in live events, tech offices, or commercial real estate is considered an asset
• Appreciation for heritage properties and maintaining protected architectural elements within a designated heritage building
• Thrives in a fast-paced, hands-on environment and brings energy and enthusiasm to the role

This position reports directly to the Chief Information Officer and offers strong visibility across the organization.

KEY RESPONSIBILITIES

Building Operations

• Oversee day-to-day operation of all building systems, including HVAC, mechanical, electrical, plumbing, and life safety
• Maintain accurate operational logs, inspection records, and compliance documentation
• Conduct regular building walkthroughs to identify and address maintenance issues proactively
• Oversee maintenance and basic servicing of kitchen equipment across multiple staff kitchenettes and the building's commercial kitchen, coordinating with specialized trades for major repairs
• Perform routine hands-on maintenance tasks (light fixture replacement, hardware installation, general repairs)

Tenant Support

• Serve as the primary facilities contact for all three building tenants: Info-Tech Research Group, The Concert Hall, and the commercial real estate office
• Coordinate building services around The Concert Hall's event schedule, including evening and weekend load-ins, performances, and venue turnovers
• Respond promptly and professionally to facilities requests from tenant staff and leadership across all three occupancies
• Balance competing tenant priorities and communicate proactively when shared systems or spaces are affected
• Manage the building's cleaning contractor, including scheduling, quality oversight, and ensuring service standards are consistently met across all tenant spaces

Vendor and Contract Management

• Source, negotiate, and manage service contracts with external vendors and trades
• Monitor vendor performance and ensure work is completed on time, on budget, and to standard
• Serve as the primary point of contact for all facilities-related contractors and service providers

Financial and Administrative

• Track and report on building operating costs against approved budgets
• Maintain organized records of maintenance activities, invoices, contracts, and warranties
• Support procurement of supplies, equipment, and materials

IT Liaison

• Act as a liaison between the building and the internal IT team for infrastructure and connectivity needs

• Support space planning, office moves, and setup for events or team activities

QUALIFICATIONS

Required

• 5 to 10 years of experience in facilities or building management within a commercial environment
• Demonstrated mechanical aptitude with hands-on experience troubleshooting building systems
• Solid understanding of HVAC, electrical, and mechanical systems
• Strong organizational skills and attention to detail, particularly for documentation and record-keeping
• Ability to manage competing priorities and remain composed under pressure
• Excellent interpersonal and communication skills — comfortable working with staff at all levels, external trades, and vendors
• High degree of self-direction and personal accountability

Preferred

• Experience in a multi-tenant commercial building environment
• A background or formal training in engineering — mechanical, electrical, or building systems — is a strong asset
• Experience managing heritage or designated properties, with an understanding of the constraints and responsibilities that come with protected buildings
• Familiarity with the operational demands of entertainment or event venues
• Familiarity with basic IT infrastructure in an office environment
• Experience with facilities management or work order software

PHYSICAL REQUIREMENTS

• Manual dexterity required for operating tools and performing hands-on repairs

• Ability to lift and transport moderately heavy objects

• Comfort with extended periods of standing, walking, and physical activity throughout the building

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.

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