The Opportunity Highspring Canada is currently navigating a pivotal Transformation Program aimed at modernizing our operational framework, enhancing financial sustainability, and streamlining the student experience. We are seeking a proactive Technical Writer who can bridge the gap between complex administrative restructuring and clear, actionable communication. The Technical Writer is responsible for creating materials that support immediate testing, training, and adoption, while simultaneously ensuring that our system administrators can easily manage, maintain, and update this documentation long after the project lifecycle ends.

Core Responsibilities Collaborate with project management team and business leads to recommend and build the most effective materials to support user acceptance testing (UAT), training, and user adoption, including UAT scripts, testing guides, and job aids. Produce accessible technical and non-technical user guides, FAQs, and How-To documents. Translate complex governance policies and a variety of complex human resources, finance, and IT cloud services (Cornerstone, Colleague, Jaggaer, for example) into accessible content for technical and non-technical users. Autonomously manage work intake process, review and approval process, and portfolio prioritization. Conduct audits of existing institutional documentation to identify gaps or legacy information that no longer aligns with the Post-Transformation model. Key Requirements Experience: 5-8 years in technical or content writing, preferably within Higher Education or a Public Sector environment undergoing significant organizational change. Ability to effectively communicate complex systems to diverse user groups. Bilingualism: Proficiency in both English and French is highly valued Technical Literacy: Experience with documentation and system mapping tools (e.g., Jira, G Suite, draw.io) and familiarity with basic web technologies (HTML/CSS) or version control workflows (Git) is a strong asset, enabling smoother collaboration with system administrators on digital infrastructure. Creative Efficiency: A track record of producing high-quality documentation quickly and creatively under tight timelines. Experience leveraging AI tools for accelerating the content-generation process is encouraged and valued. Adaptability: The Transformation Program is dynamic. You must be comfortable with iterative drafts and managing multiple shifting priorities. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.