POSITION: IT Analyst, Information Technology ORGANIZATION: Mastercard Foundation Asset Management LOCATION: Toronto, Ontario, Canada TYPE: In office (4 days per week) VACANCY: New position

Be part of a new and growing asset management company

ABOUT MASTERCARD FOUNDATION ASSET MANAGEMENT Established in 2023, the Mastercard Foundation Asset Management (MFAM) Corporation was created to build a diversified investment portfolio for the Mastercard Foundation, one of the largest public foundations in the world. MFAM is headquartered in Toronto, Canada. We have a global investment strategy and mandate to deliver long term returns that will fund the philanthropic mission of the Mastercard Foundation and its partners in Africa and Canada. We believe in the mission and values of the Mastercard Foundation and aim to cultivate an ecosystem of exceptional people, trusted partnerships, and long-term investments to achieve lasting impact. We value bold ideas, curiosity, and tenacity, as part of nimble, creative, and meritocracy-based team.

ABOUT MASTERCARD FOUNDATION Mastercard Foundation, one of the largest foundations in the world, works with visionary organizations to advance education and financial inclusion to enable young people in Africa and Indigenous youth in Canada to access dignified and fulfilling work. Established in 2006 through the generosity of Mastercard when it became a public company, the Mastercard Foundation is an independent organization separate from Mastercard. The Foundation has offices in Toronto, Kigali, Accra, Nairobi, Kampala, Lagos, Dakar, and Addis Ababa.

WHO YOU’LL WORK WITH You will report to the Senior Manager, Information Technology and will build and maintain relationships with teams across MFAM, the Mastercard Foundation, external consultants, and vendors. As a member of the team, you will have opportunities to grow and develop and create meaningful value and lasting impact through the Mastercard Foundation.

WHAT YOU’LL DO Acting as an embedded, hands-on technology partner across the organization, you will support and enhance MFAM’s technology environment across end-user experience, applications, infrastructure, and cybersecurity. You will play a key role in ensuring our systems are reliable, secure, and continuously improving as the organization grows.

Accountabilities include:

End-User Technology & Operations Deliver responsive, high-quality technology support Troubleshoot issues across hardware, software, and network connectivity, engaging external vendors where required Manage the full employee technology lifecycle, including onboarding, offboarding, and access provisioning Configure and maintain Microsoft 365 services (Azure AD, Intune, Teams, SharePoint, OneDrive) Develop documentation and promote best practices to enhance user experience Identify and implement improvements where appropriate

Technology Infrastructure & Platforms Support the operation and continuous improvement of core technology infrastructure, including cloud services, networks, and connectivity Monitor system performance and reliability, and assist in resolving infrastructure-related issues Contribute to the implementation of infrastructure enhancements and new capabilities aligned to the technology roadmap Collaborate with internal teams and external partners

Application Delivery & Business Enablement Partner with business teams to understand needs and translate them into practical technology solutions Support and enhance core business applications (e.g., CRM and deal pipeline platforms) through platform configuration, user access management, and in-app workflow improvements Gather requirements, perform testing, and coordinate delivery of system enhancements Maintain in-application data quality across supported platforms; collaborate with Data & Analytics teams as required Create training materials and onboard users to drive effective adoption of tools Contribute to improving workflows and how technology supports investment processes

Cybersecurity & Risk Management Support the implementation and day-to-day operation of cybersecurity controls across systems and endpoints Monitor, triage, and respond to security alerts, including phishing investigations and incident handling Assist with identity and access management, including permissions and multi-factor authentication Contribute to third-party/vendor risk management processes Promote cybersecurity awareness and reinforce best practices across the organization Contribute to IT policy rollout, user awareness, and day-to-day adherence

Technology Governance, Vendors & Asset Lifecycle Management Work with external vendors and service providers to resolve issues, deliver enhancements, and maintain service quality Contribute to vendor selection, onboarding and day-to-day performance tracking Support procurement processes, including licensing, renewals, and cost tracking Maintain IT asset inventory and support lifecycle management of devices and systems Incorporate change management considerations into technology initiatives by assessing impacts on users, workflows, and business processes

WHAT YOU’LL NEED

Core Capabilities 3-5 years of experience in a technology, operations or related role, ideally within a fast-paced environment Strong problem-solving skills with the ability to diagnose issues, think critically, and deliver practical solutions Ability to operate across a broad range of technologies Strong communication skills, with the ability to translate technical concepts into clear, business-friendly language Demonstrated ability to partner effectively with colleagues across functions, building trust and working collaboratively to deliver outcomes Proven ability to manage multiple priorities and deliver high-quality work in a timely manner

Technology & Domain Knowledge Hands-on experience including Microsoft 365 (Azure AD/Entra ID, Intune, Teams, SharePoint) Familiarity with cloud-based infrastructure, device management, and enterprise SaaS applications Working knowledge of networking and security platforms (e.g., WAN/LAN, VPN, MFA, endpoint protection, troubleshooting) Experience with IT service management (ITSM) tooling and ticket-driven work intake/management Exposure to cybersecurity concepts (identity and access management, endpoint security, and phishing response) Experience supporting or configuring business applications (e.g., CRM or workflow tools) is an asset

Business & Collaboration Skills Interest in understanding how technology supports business processes Ability to work closely with both technical and non-technical stakeholders to deliver solutions Experience engaging with external vendors or partners is an asset Strong documentation skills and attention to detail

Mindset & Growth Orientation Curious and proactive, with a strong desire to learn across multiple areas of technology Enthusiasm for being a key player in a start-up environment, embracing hands-on execution, contributing beyond assigned responsibilities, and adapting to evolving roles and expectations Takes ownership of work and follows through on deliverables Alignment with the mission and values of MFAM and the Mastercard Foundation

This is an on-site role, with a requirement to work from our Toronto office 4 days per week.

WHY WORK AT MFAM Mission-driven organization supporting impact across Africa and Indigenous communities in Canada and numerous opportunities to gain experience and develop a variety of skill sets in a growing organization that contributes to the mission of the Mastercard Foundation Pay-for-performance environment that offers competitive salary and incentive compensation (hiring range: $70,000-$100,000 CAD, inclusive of base and target incentive) Comprehensive employer-paid benefits Retirement income through a Retirement Savings Program Competitive time-off policy

We are guided by five core values: Partnership: We achieve the best outcomes through mutual trust, thoughtfulness, and respect Inclusion: We embrace diversity of thought, background, and experience. Communication: We learn and gain insight through open and honest communication Performance: We are ambitious and results oriented Innovation: We challenge the status quo and seek bold solutions

MFAM provides a hiring range that reflects the expected compensation for this role. Final offers are determined based on skills, experience, and internal equity.

MFAM does not use AI technology in screening, evaluating, or selecting candidates.

This posting reflects a new vacancy.

MFAM is an equal opportunity employer. We believe diversity is important and we take pride in ensuring that the people we hire and culture we create reflect and embrace diversity of thought, background, and experience. We value the unique skills and diverse experiences that each individual brings, and we are committed to creating and maintaining an inclusive and equitable workplace where talent is respected, accepted, and empowered to be themselves.

Mastercard Foundation Asset Management values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment. If you require accommodation during the recruitment and selection process, please contact a member of MFAM at talent@mfamc.org. We will work with you to provide a positive recruitment experience in a confidential manner.