Education: No degree, certificate or diploma. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Screening questions: Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Other: Use of artificial intelligence. Employment terms options: Flexible hours. Experience: 3 years to less than 5 years. Employment terms options: To be determined. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Group insurance benefits. Life insurance. Long term benefits: Long-term care insurance. Other benefits: Learning/training paid by employer. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Travel insurance. Variable or compressed work week. Wellness program.