Department: Reproductive Science

Rate of Pay: $92,879 - $108,362 per year

Duration: Full Time (Permanent)

Hours of Work: 37.5 per week

Number of Positions Open: 1

Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.

Apply Online by May 28, 2026.

Position Purpose: The Supervisor, Cryobank and Client Operations is responsible for facilitating laboratory sample intake and distribution, maintaining accurate sample inventory records, and providing professional client support for the Reproductive Sciences Unit. This role also oversees the implementation and maintenance of quality control and quality assessment standards for the laboratories and Canada’s Wildlife Cryobank. This position will assist and provide support in implementing the Strategic Plan.

Core Role Responsibilities:

• Supervise and assist in achieving and maintaining accreditation standards for biological samples including equipment or database maintenance, documentation and reporting.
• Maintain sample inventory records and supervise the intake and release of biological samples.
• Ensure conformity of protocols and lab practices with accreditation standards.
• Liaise with internal and external collaborators to receive samples, disseminate results and triage research requests.
• Invoice clients for service work and maintain revenue records.
• Ensure compliance with quality control and quality assessment during routine laboratory practices and procedures including ensuring equipment maintenance and reconciling expenditures.
• Oversight of lab derived biological and chemical hazards and Health & Safety SOPs.
• Create and update procedural SOPs as needed.
• Coordinate and support Toronto Zoo and Toronto Zoo Wildlife Conservancy science communication initiatives, activities and events.
• Develop, coordinate and deliver educational and training opportunities for internal and external researchers.
• Supervision of staff including scheduling, training, payroll and performance evaluations.
• Support the Manager, Science Development, Manager of Reproductive Biotechnology and Reproductive Science team as needed.
• Follows all standard operating procedures.

Technical Knowledge and Skills:

• Minimum BSc (MSc preferred) in biological or biomedical sciences with a specialization in reproductive technologies or cryobanking with at least 3 years of experience. Demonstrated experience with Quality Control/Quality Assurance assessment, documentation and compliance an asset.
• Must have proven experience managing sample inventories including diligent record keeping and reporting.
• Must have proven knowledge and experience in cryobiology and working with biological samples. Knowledge of cell culture and gamete cryobiology an asset.
• Demonstrated experience with client management and customer service an asset.
• Well-developed interpersonal skills, along with strong communications skills.
• Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
• Must possess an unrestricted Class G driver’s license valid in the Province of Ontario along with a good driving record.
• Must be knowledgeable in the use of computerized programs and systems.
• Must be able to work weekends, shifts and holidays as scheduled.
• Must be able to interact with staff and public in a courteous and efficient manner.
• Capable of meeting the physical requirements of the position.

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment.Candidates may be required to take a written and/or practical examination relevant to the position.

Your Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.

Your Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.

Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.

This job posting is for an existing vacancy within our organization.

Your Toronto Zoo uses artificial intelligence to screen, assess or select applicants.

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