Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. JOB OVERVIEW Are you ready to make your next career move to join our team as our Testing & Repair Procedure Manager for KONE Americas? Do you enjoy driving and maintaining the maintenance, testing, and repair documentation production process based upon clearly prioritized demand? Does understanding methods related to safety risks and participating in risk analysis reviews motivate you? Do you thrive in areas where you participate in relevant ASME code committees as it relates to Service Operations? Are you skillful with using technology as a reporting tool and experience working with information technology staff to develop and implement program evaluation systems? Do you demonstrate passion and the ability to work well with others? Are you committed to leading and sponsoring change? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: REMOTE. However, primary locations for this role are either Moline, IL or Mississauga. JOB DUTIES As our Testing & Repair Procedure Manager, you will successfully document, complete maintenance, testing, and repair procedures in compliance with all applicable code and KONE guidelines. You will bring 10+ years of progressive and successful progressive service operations management experience, including technical expertise in service operations, elevator code, managing/leading people, action planning, and implementation to KONE. Completion of NEIEP/CEIEP education and Qualified Elevator Inspector (QEI) Certification a plus. Other Hiring requirements Knowledge of elevator and escalator systems. Demonstrated success in code related testing and repair procedures Excellent verbal and written communication skills with exceptional attention to details. Basic Office tool knowledge (Outlook, Word, Excel, MS Projects, PPMT, etc). In addition, ability to write down procedural descriptions with draft pictures using Office Tools. Ability to effectively communicate KONE’s service methods and processes at the field mechanic and management levels. Willing to Travel. About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation: We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Annual Base Pay Range: The hiring range for this role is $110,500 – $145,000 USD ($154,500 – $202,755 CAD). The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation: KONE Annual Bonus plan (20% US, 17% CAN) Target Incentive (60/40) based on achievement of company goals and individual goals. Company Benefits (by location): CANADA: Competitive salary , Flexible work schedule , Opportunities to learn and grow, RRSP, RPP & TFSA with Employer RPP Contributions, Well-being Program, Medical, Prescription, Dental and Vision Insurance, Telehealth, Employee Family Assistance Program (EFAP), Paid Time Off – Vacation, Sick, Personal and Holidays, Company Paid Life Insurance, Optional Life and AD&D Insurance, Optional Critical Illness, Company Paid Short-term and Long-term Disability, Long-term Disability, Identity Theft Protection, Gym Discounts USA: Competitive salary, Flexible work schedule, Opportunities to learn and grow, 401K Employer Match, 401k Employer Non-elective Contribution, Well-being Program, Medical, Prescription, Dental and Vision Insurance, Digital Health Solutions & Telehealth, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), Employee Family Assistance Program (EFAP), Family & Medical Leave, Parental Leave, Leave to Care for a Domestic Partner, Paid Time Off & Holidays, Company Paid Life and AD&D Insurance, Supplemental Life and AD&D Insurance, Company Paid Short-term and Long-term Disability, Buy-Up Long-term Disability, Critical Illness Insurance, Hospital Indemnity & Accident Insurance, Identity Theft Protection, Legal Insurance, KONE Credit Union, Tuition Reimbursement, Commuter Benefits Come share your passion and energy to make a positive impact at KONE for our customers and your career! Beware of Recruitment Scams! KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/en/careers/ At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/ At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.